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Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

What is Airbnb management vs. vacation rental management? How do they differ?

Do you manage things like guest communication and cleaning?
What additional services are included in your property management program?

What percentage of rental income do you take for property management services in Oxford, Alabama?

Home Team Luxury Rentals offers full-service management in Oxford, Alabama, with property management fees typically ranging from 10% to 30% of rental income. Most luxury homeowners fall between 18% and 22%, depending on property features, location, and service level.

Our management fees include complete vacation rental oversight: guest communication, marketing across Airbnb, VRBO, Booking.com, and Expedia, routine inspections, cleaning coordination, and pricing strategy.

The percentage you pay depends on your property’s location within Alabama, its size, and your long-term investment goals. A downtown home in Oxford may have different considerations than a Gulf Coast villa or mountain-view estate.

Every management plan is tailored to help you protect your property, maximize income, and deliver an unforgettable guest experience. With advanced pricing tools, hospitality expertise, and 24/7 guest support, we help Alabama homeowners achieve consistent, high-performing results.

Learn more here: Short-Term Rental Management Fees.

How do you handle check-ins?

Our check-in and check-out process in Oxford is designed for complete ease, ensuring guests enjoy a refined and welcoming arrival and departure. Each home features smart locks or keyless entry systems, giving guests the freedom to arrive on their own schedule. Prior to arrival, guests receive a luxury welcome guide with property details, Wi-Fi access, curated recommendations, and support contacts.

During the stay, our team is available 24/7 to handle requests, coordinate early arrivals or extended departures when possible, and provide immediate assistance. At departure, guests simply secure the property and leave without any added responsibilities. Every detail is crafted to deliver a polished, elegant, and stress-free experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a vital part of protecting your Alabama vacation rental and ensuring every guest experience meets our luxury standards. We use Truvi, an AI-powered platform that screens each booking with biometric ID verification, fraud detection, and data checks across multiple sources like online profiles, IP addresses, and breach records. Truvi assigns a Trust Score that helps us identify and block high-risk guests before they arrive.


This technology works hand-in-hand with Airbnb’s own safeguards. Since Airbnb’s global party ban in 2020, parties across the U.S. have dropped by more than 50%, with fewer than 0.06% of reservations flagged in 2024. Airbnb also removed more than 59,000 risky listings in 2021 and continues to refine its AI to prevent high-risk bookings before they happen.


To strengthen protection even further, we use smart locks and clearly disclosed outdoor cameras—never indoors—to maintain privacy while keeping properties secure. This layered approach builds trust, reduces risk, and leads to stronger reviews and more consistent returns for Alabama homeowners.

How do you handle property maintenance and repairs to maintain guest satisfaction?

Home Team Luxury Rentals delivers proactive rental property management across Alabama with a focus on performance, protection, and profitability. We understand that each property is a unique retreat, and we treat it as both an investment and an experience.

Our property managers conduct detailed inspections of appliances, plumbing systems, HVAC filters, and exterior spaces like patios and landscaping. This preventative care helps avoid surprise repairs, maintain cleanliness standards, and enhance guest satisfaction for every reservation.

We also manage partnerships with licensed vendors—electricians, landscapers, and housekeeping companies—to ensure reliable service management and prompt response times. Whether handling damage insurance claims, rental taxes, or restocking supplies and soap, every task is performed with precision and pride.

Through advanced revenue management strategies and local market insights, we help owners improve occupancy projections, adjust rental rates, and achieve consistent returns. Every stage of the process, from maintenance scheduling to guest communication, is backed by real estate expertise, clear statements, and transparent reporting inside your owner portal.

What is your approach to luxury vacation rental property management?

At Home Team Luxury Rentals, our approach is built around one guiding idea: every property should feel like a five-star resort while performing like a high-yield investment. We combine data-driven decision-making with hospitality design to create experiences that delight guests and deliver consistent returns for owners.

We start by understanding each property’s unique strengths—its location, layout, and lifestyle potential—and then elevate those through strategic amenity design. From pools, hot tubs, and outdoor kitchens to game rooms, smart home systems, and luxury starter items, we curate every detail to drive five-star reviews and repeat bookings.

Behind the scenes, our team manages everything from maintenance and guest screening to pricing and promotion, using a blend of technology and personal oversight. Amenities are treated as investment multipliers: they’re not just decorative, they’re revenue tools.

Our local market specialists analyze occupancy trends, guest preferences, and seasonality to optimize nightly rates and marketing reach across Airbnb, VRBO, and direct booking platforms. Meanwhile, our 24/7 guest support and owner transparency tools—including dashboards for revenue performance, inspections, and restocking updates—keep everyone informed and confident.

In short, our approach blends hospitality artistry with operational precision. We’re obsessed with the details that elevate a stay from ordinary to exceptional—and those same details are what protect your asset, build your brand, and strengthen long-term profitability. Learn more about our vacation rental management in Alabama and how we help luxury homeowners outperform the market.