Frequently Asked Questions

What is your cancellation policy on your vacation rentals?

• Cancellations made 30 or more days prior to arrival are subject to a full refund minus a $25 cancellation fee.
• Cancellations made more than 7 days but less than 30 days prior to arrival would result in the loss of the 25% deposit.
• Cancellation within 7 days or less prior to arrival would result in a loss of the entire stay amount.

This policy applies to all vacation rentals under our management, whether it's here or another state. We understand that plans can change, and our rental management team is here to assist with any questions or concerns regarding cancellations. This policy ensures that our North Carolina vacation rentals remain available and that our property managers can effectively manage bookings for all rental properties.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working you rather than other property managers?

Full-service Airbnb and vacation rental property management covers everything from setting up a listing and staging your home to managing dynamic pricing, guest communication, and maintenance. Property owners no longer need to worry about late-night guest issues, cleaning turnovers, or coordinating repairs—every task is handled with professionalism and efficiency.

Choosing the right management company means gaining a strategic partner who understands how to turn a home into a high-performing short-term rental. Instead of guessing at pricing or relying on a single platform, expert managers use performance data, channel distribution, and brand positioning to maximize both occupancy and nightly rates. It’s not just about managing a property—it’s about helping it thrive.

At Home Team Luxury Rentals, we work exclusively with luxury vacation rentals and short-term stays. We combine the hospitality standards of a five-star hotel with the personalized care of a boutique firm. Our mission is simple: to help your property stand out, earn more, and operate seamlessly while you enjoy a hands-off ownership experience.

Why should I invest in short term rentals in Mill Spring, North Carolina?

Mill Spring is a niche destination ideal for Airbnb investments focused on equestrian events and nature tourism. With the Tryon International Equestrian Center nearby, Mill Spring sees steady demand from riders, spectators, and event staff. Vacation rentals in Mill Spring are also popular with guests exploring the Blue Ridge foothills. Airbnb hosts enjoy strong seasonal demand, especially during competition months. Mill Spring offers affordable properties with high booking potential. Guests value the peace, privacy, and proximity to vineyards and farms. The area’s scenic views and rural charm make Mill Spring a hit with families and long-stay visitors. For event-driven rental returns, Mill Spring is a strong bet.

What services do you provide my short term rental property?

Home Team Luxury Rentals provides a full-service vacation rental management solution designed to keep your property performing at its highest potential.

Our services include:

• Airbnb listing optimization and SEO with keyword-rich descriptions
• professional photography
• multi-channel marketing across platforms like VRBO, Booking.com, Expedia, Hopper, and Marriott Homes & Villas
• dynamic pricing and market analysis to adjust rates based on demand, seasonality, and local trends
• full-service booking management including reservations, cancellations, check-ins, and check-outs
• 24/7 guest communication for inquiries, stay coordination, and post-checkout support
• thorough guest screening using ID verification, platform history, and responsible renter criteria
• professional cleaning and turnover services following strict sanitation protocols
• routine maintenance and repair coordination with trusted contractors
• property staging to maximize listing appeal
• local event monitoring to capitalize on peak demand
• detailed financial reporting with insights into occupancy and revenue
• tax guidance for maximizing deductions
• real-time owner portal for full visibility into bookings and performance.

What services are included in your property management in Mill Spring, North Carolina?

Yes, we provide Airbnb and vacation rental management in every market across North Carolina. Our reach spans coastal areas, mountain towns, urban neighborhoods, and rural communities. Wherever your home is located, we bring the same professional, luxury-level service.

Our Airbnb offerings include everything from guest support and pricing strategies to maintenance, turnovers, and listing management. Each property benefits from proven systems, local expertise, and five-star hospitality standards.

We’re proud to be considered one of the best Airbnb management companies in North Carolina. If you're looking for reliable, high-performance management anywhere in the state, we're ready to help.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience for every short-term rental we manage, ensuring guests enjoy smooth arrivals and departures with keyless entry and clear, personalized welcome instructions. Our streamlined systems eliminate friction, allowing guests to feel at home the moment they arrive. Each property includes locally tailored check-in guides, Wi-Fi access, parking instructions, and house rules—presented in a guest-friendly format optimized for clarity and convenience.

Our dedicated team remains available throughout each stay to assist with questions, address needs promptly, and ensure five-star experiences from start to finish. Whether guests are visiting for a weekend getaway, seasonal vacation, or local event, we proactively manage communications to enhance satisfaction and reduce host workload. This hands-on, hospitality-driven approach leads to better reviews, higher occupancy rates, and more repeat bookings—making it a cornerstone of high-performing Airbnb and vacation rental operations.

How do you screen potential guests?

Home Team Luxury Rentals screens all guests booking our North Carolina properties through identity verification, platform history checks, and responsible renting criteria. This screening process helps maintain the quality of our vacation rentals and supports the satisfaction of both property owners and guests.

How do you manage property maintenance?

Regular maintenance is central to our property management service. We conduct routine checks and promptly address any issues reported by guests, using trusted local contractors to ensure upkeep and repairs are efficiently handled. This commitment keeps our North Carolina vacation rentals in excellent condition, preserving property value year-round.