Frequently Asked Questions

What is your cancellation policy on your vacation rentals?

• Cancellations made 30 or more days prior to arrival are subject to a full refund minus a $25 cancellation fee.
• Cancellations made more than 7 days but less than 30 days prior to arrival would result in the loss of the 25% deposit.
• Cancellation within 7 days or less prior to arrival would result in a loss of the entire stay amount.

This policy applies to all vacation rentals under our management, whether it's here or another state. We understand that plans can change, and our rental management team is here to assist with any questions or concerns regarding cancellations. This policy ensures that our South Carolina vacation rentals remain available and that our property managers can effectively manage bookings for all rental properties.

What is vacation rental management and/or Airbnb management, and what are the benefits of working you rather than other property managers?

Luxury short-term rental and Airbnb property management in Lexington is about far more than just listing a home — it's about creating exceptional guest experiences and delivering hassle-free income for homeowners. From crafting compelling listings and managing calendars to coordinating 5-star cleanings and handling every guest interaction, it’s a full-circle service designed to maximize your returns while protecting your time.

At Home Team Luxury Rentals, we don’t do average — we deliver the ultimate luxury experience for both guests and owners. We specialize exclusively in high-end vacation homes, curating each stay with thoughtful details and hospitality-driven service. Our elevated approach combines real-time market data, dynamic pricing strategies, and multi-channel exposure to keep your property booked and your ROI strong.

What sets us apart? We're obsessed with the details — because we know that’s where the magic happens. From onboarding to guest checkout, we handle every step with precision, care, and a deep commitment to performance. Our goal is simple: to make your luxury rental outperform the market — and to make your life easier while doing it.

When you work with us, you’re not just getting a property manager — you’re getting a dedicated team focused on creating unforgettable stays and delivering results.

Why should I invest in short term rentals in Lexington, South Carolina?

Lexington is a top-performing short-term rental market in South Carolina, known for its suburban appeal, excellent schools, and close proximity to Lake Murray and Columbia. With consistent demand from families, business travelers, and vacationers, Lexington provides year-round booking opportunities.

Professionally managed Lexington vacation rentals—especially those near the lake or downtown—attract high-quality guests seeking comfort, convenience, and safety. The combination of stable home values, strong local economy, and recreational appeal makes Lexington an ideal market for investors focused on both cash flow and property appreciation. If you're looking for a well-rounded, high-demand location, Lexington delivers.

What services do you provide my short-term rental property?

Home Team Luxury Rentals provides a full-service vacation rental management solution designed to keep your property performing at its highest potential.

Our services include:

• Airbnb listing optimization and SEO with keyword-rich descriptions
• professional photography
• multi-channel marketing across platforms like VRBO, Booking.com, Expedia, Hopper, and Marriott Homes & Villas
• dynamic pricing and market analysis to adjust rates based on demand, seasonality, and local trends
• full-service booking management including reservations, cancellations, check-ins, and check-outs
• 24/7 guest communication for inquiries, stay coordination, and post-checkout support
• thorough guest screening using ID verification, platform history, and responsible renter criteria
• professional cleaning and turnover services following strict sanitation protocols
• routine maintenance and repair coordination with trusted contractors
• property design, decorating, and staging to maximize listing appeal
• local event monitoring to capitalize on peak demand
• detailed financial reporting with insights into occupancy and revenue
• tax guidance for maximizing deductions
• real-time owner portal for full visibility into bookings and performance.

At Home Team Luxury Rentals, we’re more than just property managers — we’re your dedicated partner in creating exceptional guest experiences and delivering hassle-free income. With our full-service approach, cutting-edge tools, and unwavering commitment to luxury and performance, your property isn’t just in good hands — it’s in the best. Let us handle the details so you can enjoy maximum ROI, total peace of mind, and the freedom to focus on what matters most.

What is your process for guest check-in and check-out?

From the moment guests book, we’re focused on making them feel at home. Our frictionless check-in and check-out process features keyless access and clear, friendly welcome messages tailored to each property. Guests receive easy-to-follow guides with everything they need—from Wi-Fi details to local parking info—ensuring a calm, confident arrival.

Throughout each stay, our team is just a message away. Whether guests have questions, special requests, or last-minute needs, we’re there to help—day or night. This high-touch, hospitality-driven service transforms good stays into unforgettable experiences, driving glowing reviews, repeat bookings, and stronger returns for every homeowner we serve.

How do you screen potential guests?

At Home Team Luxury Rentals, creating exceptional experiences starts with safety and trust. That’s why we use Truvi, an intelligent guest screening platform that allows us to welcome the right guests while protecting your home and neighborhood.

Before confirming a reservation, Truvi verifies guest identities, checks platform reviews, analyzes booking patterns, and flags high-risk behavior. Each guest must meet our responsible renting standards, helping us avoid damage, prevent disturbances, and maintain the upscale environment your property deserves.

Truvi also adds another layer of security with damage protection, dispute support, and fraud prevention—especially for direct bookings. These tools help us deliver a seamless, worry-free experience from check-in to check-out while keeping the home in pristine condition.

The result is a safe, consistent, and luxury-driven rental experience—for both guests and homeowners—powered by innovative tech and a team that’s truly obsessed with the details.

What types of real estate in South Carolina perform best as vacation rental property?

The best-performing real estate for vacation rentals in South Carolina includes properties that offer easy access to beaches, cultural attractions, or event venues, as well as those with guest-friendly features like pools, parking, and strong visual appeal.

Condominiums in popular resort areas and well-located single-family homes consistently deliver high occupancy and ROI. Markets with lower home prices but strong visitor traffic are particularly attractive for investors looking to maximize returns without overspending on acquisition costs.

Whether coastal or inland, properties that pair high demand with modern amenities and strategic pricing tend to stand out—especially when supported by professional management and smart guest targeting.

What should I look for in a Lexington property management company for my short-term rental?

In Lexington, property management is about more than just maintenance—it’s about creating exceptional guest experiences while maximizing your property’s earning potential. A top-tier company should offer end-to-end service, from marketing and dynamic pricing to guest screening, professional cleaning, and real-time support.

What truly sets a great partner apart is a multi-channel marketing strategy. Your home should be listed not only on Airbnb and VRBO, but also on premium platforms like Homes & Villas by Marriott International, which are only accessible through qualified luxury managers.

At Home Team Luxury Rentals, we bring together white-glove hospitality, cutting-edge technology, and performance-driven strategies to deliver five-star guest stays and hassle-free income for our homeowners.