Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

We understand that unexpected changes can happen. That’s why we’ve structured a cancellation policy that balances flexibility for guests with fairness to our property owners and managers:

• If you cancel 30 days or more before your arrival date, you’ll receive a full refund, minus a $25 cancellation fee.
• If you cancel between 8 and 29 days before arrival, your 25% deposit becomes non-refundable.
• If you cancel 7 days or fewer before arrival, the full stay amount is non-refundable.

This policy is consistent across all vacation rentals we manage, regardless of location, including our curated selection of luxury homes in Virginia. Our dedicated rental management team is always available to walk you through the process or discuss extenuating circumstances. By enforcing this policy, we ensure availability for serious travelers and help our hosts plan with confidence. Learn more about our handpicked Virginia luxury vacation rentals.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Airbnb and vacation rental property management is a professional service that maximizes returns on short-term rental properties. It includes full oversight of guest bookings, listing performance, pricing strategies, vendor coordination, cleaning, and guest satisfaction. For real estate investors and second-home owners, it’s the key to unlocking recurring revenue without daily involvement.

At Home Team Luxury Rentals, we approach STR management like a high-performing real estate asset. We blend hospitality excellence with performance analytics to drive profitability.

What sets us apart?

• Data-backed pricing and forecasting: We use real-time market intelligence and historical booking data to adjust rates, increase occupancy, and optimize profit margins across all booking platforms.
• Amenity consulting for ROI: We help owners install income-driving features like hot tubs, game rooms, smart home systems, and outdoor kitchens, raising property value and guest appeal.
• Direct booking and repeat guest strategies: We reduce platform dependency by building loyalty through our owned channels and VIP guest programs.
• Owner-aligned transparency: Our tech stack includes a secure portal where you can track every dollar, every guest review, and every booking in real time.

This isn’t just Airbnb hosting. It’s a branded luxury rental strategy, backed by systems, data, and a national footprint. We help you scale smarter, earn more, and preserve your time—because true luxury is peace of mind.

Why should I invest in short-term rentals in Abingdon, Virginia?

Investing in short-term rentals in Abingdon, Virginia makes strategic sense thanks to its standing as the county seat of Washington County and its location in the Tri-Cities region of Southwest Virginia. With a rich colonial-era history dating back to its founding in 1778, Abingdon draws visitors to landmarks like the nationally registered Abingdon Historic District, the renowned Barter Theatre—America’s longest-running professional Equity theatre—and the elegant Martha Washington Inn and Spa. The town’s connection to the Virginia Creeper Trail, a scenic rail-trail stretching to Whitetop Mountain, makes it a hub for cyclists, hikers, and mountain bikers seeking access to the Blue Ridge Highlands and the Mount Rogers National Recreation Area.

Beyond outdoor recreation and historic venues, Abingdon benefits from a vibrant arts and cultural scene. The William King Museum of Art and the Southwest Virginia Cultural Center and Marketplace (aka Heartwood) enhance the destination mix, while events like the Abingdon Farmers Market and live performances at venues such as the Rex Theater support year-round visitation. Those launching rentals in Abingdon can tap into a diverse guest base—from festival and heritage tourists to families and retreat-seekers—while enjoying lower entry costs than in urban Virginia hubs. With modest regulation frameworks and a limited number of active STR listings, Abingdon offers early-mover upside and reliable appeal in a stable, heritage-rich environment.

What services do you provide my short term rental property?

At Home Team Luxury Rentals, we make luxury hosting effortless. Our Virginia short-term rental management service blends hospitality, design, and revenue strategy—so your home delivers an elevated experience for guests and consistent income for you.

Our curated management services include:

• Airbnb listing enhancement and copywriting designed for maximum exposure
• Professional, magazine-quality photography that captures your property’s story
• Distribution across elite booking platforms including Expedia, VRBO, and Marriott Homes & Villas
• Dynamic pricing tools and market insights for competitive nightly rates
• Guest management from inquiry to check-out with real-time availability syncing
• Personalized guest communication and 24/7 hospitality support
• Verified guest screening to ensure security and quality stays
• Turnover cleaning that meets five-star hotel standards
• Responsive repair coordination and vendor oversight
• Custom interior design and staging for higher occupancy and guest satisfaction
• Event-driven pricing optimization for holidays, sports, and festivals
• Performance reporting with transparent KPIs and trend analysis
• Comprehensive tax support and deduction tracking for owners
• Real-time owner dashboard access to monitor bookings, revenue, and property health

What is your process for guest check-in and check-out?

Our check-in and check-out process is designed to be completely seamless, ensuring guests in Abingdon, Virginia experience a smooth and welcoming arrival and departure. Each property is equipped with secure smart locks or keyless entry systems, allowing guests to check in at their convenience without the need for in-person coordination. Prior to arrival, guests receive a detailed welcome guide that includes property instructions, local recommendations, Wi-Fi details, and contact information for our support team.

During the stay, our team remains on-call 24/7 to answer questions, coordinate early check-ins or late check-outs when available, and quickly resolve any issues that may arise. Upon departure, guests simply lock up and go—no cleanup required. Whether someone is staying for a weekend getaway, seasonal escape, business travel, or a special event, we make sure the experience is polished, professional, and hassle-free from start to finish.

How do you screen potential guests?

Smart guest screening is one of the highest-ROI protections in short-term rental management—and it’s baked into our operations at Home Team Luxury Rentals.

We go beyond basic platform filters. Each guest is evaluated through a multi-factor process that includes identity verification, booking history analysis, and a review of their behavior across STR platforms. Every guest must meet our responsible rental standards to be approved.

The result? Fewer incidents. Higher-quality stays. Longer-lasting assets. By protecting your property and enforcing elevated standards, we ensure a more secure experience for guests and a more profitable, lower-risk investment for you.

How do you handle property maintenance and repairs and maintain guest satisfaction?

At Home Team Luxury Rentals, we view maintenance through the lens of asset management. Our approach blends preventative care, fast repair coordination, and hospitality standards—all designed to protect your property and satisfy your guests.

Every home we manage undergoes scheduled inspections that monitor everything from appliance performance and HVAC reliability to roofing, windows, and plumbing. We proactively address minor concerns before they affect the guest experience or escalate into capital expenditures.

When service is needed, our licensed contractor network is on standby—ready to respond 24/7 with solutions that prioritize speed, professionalism, and guest satisfaction. That includes emergency repair coordination, appliance replacements, and routine tasks like irrigation and landscaping.

We also track maintenance history, costs, and patterns through your owner dashboard, giving you clear insight into how your home is performing over time.

This process not only keeps your guests happy—it minimizes downtime, reduces operating expenses, and maximizes the long-term value of your property.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

At Home Team Luxury Rentals, we maximize your property's occupancy and returns by treating it like a high-performing hospitality asset—because that's exactly what it is.

We start by tailoring our approach to your home’s design, location, and target guest profile. Whether it’s a luxury lakefront escape, a mountain lodge, or a five-bedroom estate near a major event hub, we analyze the best-performing strategies for that specific home type and market.

From there, we implement a multi-layered strategy:

• Data-Driven Amenity Strategy: We use market demand data to recommend the highest-impact upgrades—like hot tubs, game rooms, EV chargers, or bunk rooms—so your home stands out on search results and earns premium rates.
• Platform-Specific Optimization: We list your home on the most relevant OTAs, including Airbnb, Vrbo, Expedia, Hopper, and especially Homes & Villas by Marriott International. That last one gives your property access to a global audience of discerning travelers looking for high-end, family-friendly homes—a key factor in both pricing power and occupancy.
• Dynamic Pricing: Our tech adjusts your nightly rates in real time based on seasonality, local events, and booking windows, maximizing both short-term revenue and long-term performance.
• Multi-Platform Testing & Distribution: We don’t just list—we test. We rotate listings across channels, monitor performance, and double down on the channels that convert best for your property’s profile.
• Hands-On Revenue Management: Our team actively monitors performance KPIs and adjusts strategies weekly to capture upside and protect downside. We treat your calendar like inventory, not guesswork.

But performance isn’t just about bookings—it’s about profit.

Through our sister company BNB Lending , we offer financing solutions like DSCR (debt-service coverage ratio) loans in Virginia to help you scale or reinvest in improvements. On the backend, we assist with tax optimization strategies—and in many cases, clients have saved over $230,000 per year through cost segregation and accelerated depreciation.

The result?

A profitable, passive investment with elevated guests, reduced wear-and-tear, and stronger long-term asset value. And when the time comes to sell, we help you position your home as a premium short-term rental asset with proven income, maximizing its resale potential.

We don’t just manage vacation rentals—we engineer performance, optimize tax outcomes, and protect your asset’s long-term value from day one.

What kind of long-term value can I expect by working with Home Team Luxury Rentals?

When you partner with Home Team Luxury Rentals, you’re not just handing off property management—you’re investing in a system designed to increase the long-term value of your home.

We combine professional guest management, premium design consulting, and strategic upgrades that enhance both short-term rental income and long-term property appreciation. From data-driven amenity decisions to tax optimization strategies like cost segregation, everything we do is focused on building equity while generating consistent monthly cash flow.

Over time, this translates into more than just passive income—it positions your property as a proven, revenue-producing asset. Whether your exit plan is to refinance, hold long-term, or sell at peak value, we help you maximize that outcome.

Our goal is simple: to help you turn a home into a high-performing, hospitality-grade investment—one that delivers now and grows over time.

Nearby markets: Bluefield , Blacksburg , Galax , Christiansburg , Floyd , Damascus , Check , Roanoke