Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

We understand that unexpected changes can happen. That’s why we’ve structured a cancellation policy that balances flexibility for guests with fairness to our property owners and managers:

• If you cancel 30 days or more before your arrival date, you’ll receive a full refund, minus a $25 cancellation fee.
• If you cancel between 8 and 29 days before arrival, your 25% deposit becomes non-refundable.
• If you cancel 7 days or fewer before arrival, the full stay amount is non-refundable.

This policy is consistent across all vacation rentals we manage, regardless of location, including our curated selection of luxury homes in Tennessee. Our dedicated rental management team is always available to walk you through the process or discuss extenuating circumstances. By enforcing this policy, we ensure availability for serious travelers and help our hosts plan with confidence. Learn more about our handpicked Virginia luxury vacation rentals.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Vacation rental management is the art and science of transforming a home into a sought-after travel destination. It includes everything from creating compelling Airbnb listings to delivering 24/7 guest support, luxury cleaning standards, and seamless check-ins. When done right, it creates an unforgettable experience for guests and passive income for you.

At Home Team Luxury Rentals, we specialize in managing high-end vacation homes, second homes, and investment properties across the country. Guests love our elevated stays, and owners love the hassle-free income.

Why partner with us?

• We create boutique guest experiences, not cookie-cutter rentals. Your property will shine on Airbnb and direct booking sites alike.
• We curate every detail, from spa-quality linens and luxury welcome gifts to smart home automation and concierge add-ons.
• Our operations team handles professional cleaning, home maintenance, and real-time guest messaging, so you never get late-night texts or repair headaches.
• We build loyalty. Guests return again and again because their stays feel consistent, personal, and special.

While many property managers treat rentals like transactions, we treat them like branded experiences. With our focus on guest satisfaction and local market expertise, we deliver higher nightly rates, better reviews, and stronger long-term performance, without sacrificing the soul of your home.

Why should I invest in short-term rentals in Lexington, Virginia?

Investing in short‑term rentals in Lexington, Virginia is strategically sound given its status as an independent city and the county seat of Rockbridge County, nestled in the Shenandoah Valley. Visitors are drawn by top-tier academic institutions such as Washington and Lee University and the Virginia Military Institute, both of which host families, guests, and attendees for graduations, lectures, and cultural events. The city’s historic core, especially the Lexington Historic District, offers walkable charm with 19th-century architecture, while landmarks like Lee Chapel and the Stonewall Jackson House enrich its appeal for history enthusiasts. Outdoor adventurers can easily access the Blue Ridge Parkway, Natural Bridge State Park, and the New River Trail State Park, all appealing to road-trippers, hikers, and cycling tourists.

From a financial standpoint, Lexington combines cultural gravitas with reliable visitor demand. Its role as the cultural heart of Rockbridge County means listings can attract guests year-round—from parents visiting students to fall foliage tourists escaping via the parkway. The limited inventory of guest-ready homes, paired with the city’s reputation as the “Paris of Southwest Virginia” and cultural events like carriage tours and performances at the Rex Theater, all contribute to higher occupancy and robust nightly rates. With modest regulatory requirements and the ability to optimize properties near campus or along scenic corridors, short-term rental investors can tap into sustainable revenue streams in a well‑defined, high‑value niche.

What services do you provide my short term rental property?

Home Team Luxury Rentals delivers full-service short-term rental property management in Virginia, designed to unlock your home’s income potential while preserving its luxury appeal. Whether you’re listing a cabin in the Shenandoah Valley, a beach house in Virginia Beach, or a historic property in Richmond, we bring national expertise and local insights to maximize your returns.

Our Virginia short-term rental services include:

• Strategic Airbnb listing enhancements and SEO-driven descriptions to improve visibility and booking velocity
• Professional real estate photography tailored to highlight your home’s unique character
• Distribution across high-converting platforms like Expedia, VRBO, Booking.com, Marriott Homes & Villas, and Hopper
• Dynamic pricing automation and custom market research aligned with regional travel demand and local events
• Full reservation and calendar management—including check-ins, cancellations, and multi-channel availability
• 24/7 guest messaging and personalized hospitality that earns 5-star reviews
• Guest vetting through ID verification and platform history to reduce risk
• Turnover services with hotel-grade sanitation protocols between stays
• On-call repair coordination and local vendor management
• Interior styling and design services to increase nightly rate and occupancy
• Smart pricing strategies that leverage local festivals, sports events, and seasonal surges
• Monthly performance reports including KPIs, revenue trends, and occupancy insights
• Tax optimization support including deduction tracking and documentation tips
• Real-time access to your personalized owner dashboard for transparent tracking of income, bookings, and property health

Whether you’re a hands-off investor or a homeowner entering the Virginia vacation rental market for the first time, we offer a refined, data-backed, and guest-focused approach that turns your property into a premium hospitality brand.

What is your process for guest check-in and check-out?

Our check-in and check-out process is designed to be completely seamless, ensuring guests in Lexington, Virginia experience a smooth and welcoming arrival and departure. Each property is equipped with secure smart locks or keyless entry systems, allowing guests to check in at their convenience without the need for in-person coordination. Prior to arrival, guests receive a detailed welcome guide that includes property instructions, local recommendations, Wi-Fi details, and contact information for our support team.

During the stay, our team remains on-call 24/7 to answer questions, coordinate early check-ins or late check-outs when available, and quickly resolve any issues that may arise. Upon departure, guests simply lock up and go—no cleanup required. Whether someone is staying for a weekend getaway, seasonal escape, business travel, or a special event, we make sure the experience is polished, professional, and hassle-free from start to finish.

How do you screen potential guests?

We believe luxury starts with peace of mind—for you, and for your guests. That’s why every booking at Home Team Luxury Rentals undergoes a comprehensive guest screening process.

We verify government-issued IDs, review guest profiles and reviews across Airbnb, Vrbo, and Booking.com, and assess each reservation against our internal hospitality standards. We don’t just ask who is staying—we evaluate how they’ve treated vacation homes in the past.

This approach reduces risk, filters out problematic bookings, and ensures your property is respected and enjoyed the way it was intended. For owners, it means greater trust, fewer disruptions, and long-term protection of your vacation rental asset.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Maintaining your property in top condition is essential to delivering five-star stays—and to protecting your long-term return. At Home Team Luxury Rentals, we handle all aspects of property maintenance and repairs so you don’t have to.

We start with routine home health checks, inspecting interior and exterior features on a scheduled basis. That includes evaluating systems like plumbing, electrical, HVAC, and internet connectivity—everything your guests rely on to feel comfortable.

When issues arise, our in-house team and local contractors respond quickly. We prioritize communication, guest satisfaction, and real-time resolution so that most problems are handled long before they escalate or impact reviews.

We also manage seasonal and preventative services—like weatherproofing, landscaping, pool upkeep, and pest control—to keep your home show-ready year-round.

Our owners trust us to deliver smooth stays without surprises. The result? Better guest retention, higher occupancy, and less wear on your property over time.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

At Home Team Luxury Rentals, we maximize your property's occupancy and returns by treating it like a high-performing hospitality asset—because that's exactly what it is.

We start by tailoring our approach to your home’s design, location, and target guest profile. Whether it’s a luxury lakefront escape, a mountain lodge, or a five-bedroom estate near a major event hub, we analyze the best-performing strategies for that specific home type and market.

From there, we implement a multi-layered strategy:

• Data-Driven Amenity Strategy: We use market demand data to recommend the highest-impact upgrades—like hot tubs, game rooms, EV chargers, or bunk rooms—so your home stands out on search results and earns premium rates.
• Platform-Specific Optimization: We list your home on the most relevant OTAs, including Airbnb, Vrbo, Expedia, Hopper, and especially Homes & Villas by Marriott International. That last one gives your property access to a global audience of discerning travelers looking for high-end, family-friendly homes—a key factor in both pricing power and occupancy.
• Dynamic Pricing: Our tech adjusts your nightly rates in real time based on seasonality, local events, and booking windows, maximizing both short-term revenue and long-term performance.
• Multi-Platform Testing & Distribution: We don’t just list—we test. We rotate listings across channels, monitor performance, and double down on the channels that convert best for your property’s profile.
• Hands-On Revenue Management: Our team actively monitors performance KPIs and adjusts strategies weekly to capture upside and protect downside. We treat your calendar like inventory, not guesswork.

But performance isn’t just about bookings—it’s about profit.

Through our sister company BNB Lending , we offer financing solutions like DSCR (debt-service coverage ratio) loans in Virginia to help you scale or reinvest in improvements. On the backend, we assist with tax optimization strategies—and in many cases, clients have saved over $230,000 per year through cost segregation and accelerated depreciation.

The result?

A profitable, passive investment with elevated guests, reduced wear-and-tear, and stronger long-term asset value. And when the time comes to sell, we help you position your home as a premium short-term rental asset with proven income, maximizing its resale potential.

We don’t just manage vacation rentals—we engineer performance, optimize tax outcomes, and protect your asset’s long-term value from day one.

What kind of long-term value can I expect by working with Home Team Luxury Rentals?

When you partner with Home Team Luxury Rentals, you’re not just handing off property management—you’re investing in a system designed to increase the long-term value of your home.

We combine professional guest management, premium design consulting, and strategic upgrades that enhance both short-term rental income and long-term property appreciation. From data-driven amenity decisions to tax optimization strategies like cost segregation, everything we do is focused on building equity while generating consistent monthly cash flow.

Over time, this translates into more than just passive income—it positions your property as a proven, revenue-producing asset. Whether your exit plan is to refinance, hold long-term, or sell at peak value, we help you maximize that outcome.

Our goal is simple: to help you turn a home into a high-performing, hospitality-grade investment—one that delivers now and grows over time.

Nearby markets: Buena Vista , Covington , Danville , Altavista , Amherst , Appomattox , Bedford , Brookneal , Buchanan , Chatham , Clarksville , Gretna , Halifax , Lynchburg