Frequently Asked Questions

What is your cancellation policy on your vacation rentals?

Cancellations made 30 or more days prior to arrival are subject to a full refund minus a $25 cancellation fee. Cancellations made more than 7 days but less than 30 days prior to arrival would result in the loss of the 25% deposit. Cancellation within 7 days or less prior to arrival would result in a loss of the entire stay amount. This policy applies to all vacation rentals under our management, including those in Norcross. We understand that plans can change, and our rental management team is here to assist with any questions or concerns regarding cancellations. This policy ensures that our Norcross vacation rentals remain available and that our property managers can effectively manage bookings for all rental properties.

What is vacation rental management and/or Airbnb property management, and what are the benefits of working with a property manager?

Vacation rental management or Airbnb property management in Norcross covers every aspect of running a short-term rental—guest communication, turnovers, pricing, marketing, and more. For property owners in Norcross, hiring a professional manager means higher occupancy, better reviews, and stronger returns. The best Airbnb property management companies in Georgia are those that truly understand the Norcross market. That’s where Home Team Luxury Rentals excels: we combine investor-level strategy with white-glove service in Norcross, ensuring your home performs like a premium asset.

Why should I invest in a short term rental in Norcross, Georgia?

Norcross blends historic charm with metro Atlanta access, creating reliable demand for short-term rentals. The downtown area features walkable streets, breweries, and event venues, attracting guests for weddings, corporate travel, and weekend escapes. Homes in historic districts or near transit hubs tend to book quickly. Investors benefit from moderate property prices and strong occupancy, especially when targeting families or professionals. Norcross supports a diverse guest demographic, from festivalgoers to remote workers. With the right amenities and attention to design, listings can outperform nearby hotels. It’s a great option for those wanting a suburban market with cultural appeal and consistent demand throughout the year.

What services do you provide my short term rental property?

Home Team Luxury Rentals provides a full-service vacation rental management solution designed to keep your property performing at its highest potential. Our services include: Airbnb listing optimization and SEO with keyword-rich descriptions professional photography multi-channel marketing across platforms like VRBO, Booking.com, Expedia, Hopper, and Marriott Homes & Villas dynamic pricing and market analysis to adjust rates based on demand, seasonality, and local trends full-service booking management including reservations, cancellations, check-ins, and check-outs 24/7 guest communication for inquiries, stay coordination, and post-checkout support thorough guest screening using ID verification, platform history, and responsible renter criteria professional cleaning and turnover services following strict sanitation protocols routine maintenance and repair coordination with trusted contractors property staging and professional photography to maximize listing appeal local event monitoring and promotional strategies to capitalize on peak demand periods detailed financial reporting with insights into occupancy, revenue, and expenses tax guidance for maximizing deductions, and a real-time owner portal providing full visibility into bookings, finances, and maintenance updates.

What other cities do you cover besides Norcross for vacation property management services?

In addition to Norcross, we provide vacation property management services in Columbus, St. Simons Island, Helen, Cleveland, Augusta, Athens, Dahlonega, Brunswick, McDonough, Marietta, Alpharetta, Roswell, Gainesville, Hiawassee, Clayton, Young Harris, Lake Oconee, Lake Lanier, Lakemont, Dawsonville, Toccoa, Thomasville, Pine Mountain, Rome, Macon, Valdosta, Statesboro, Milledgeville, Newnan, Peachtree City, Tybee Beach, East Ellijay, Tiger, Sautee Nacoochee, Lookout Mountain, Trenton, Rabun Gap, Warner Robins, Cordele, Greensboro, Big Canoe, Decatur, Stone Mountain, Douglasville, Sandy Springs, Johns Creek, Duluth, Carrollton, Bainbridge, Calhoun, Cedartown, Cave Spring, Hinesville, Jesup, Kingsland, Rincon, Pooler, Richmond Hill, Darien, Ty Ty, Adel, Tifton, Fitzgerald, Perry, Hawkinsville, Americus, Albany, Camilla, Moultrie, Sylvester, Waycross, Folkston, Blackshear, Baxley, Hazlehurst, Vidalia, Reidsville, Metter, Claxton, Sylvania, Swainsboro, Louisville, Sandersville, Wrightsville, Dublin, Eastman, Cochran, McRae-Helena, Lyons, Mount Vernon, Soperton. Whether you're managing a mountain cabin, a coastal home, or a downtown condo, Home Team Luxury Rentals offers full-service Airbnb and vacation rental management across Georgia’s most desirable markets.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience for Norcross vacation rentals, including keyless entry and personalized welcome information. Our team is available throughout the stay to ensure a smooth, enjoyable experience, whether guests are visiting for local events, seasonal travel, or exploring the area's top attractions.

How do you screen potential guests?

Home Team Luxury Rentals screens all guests booking our Norcross properties through identity verification, platform history checks, and responsible renting criteria. This screening process helps maintain the quality of our vacation rentals and supports the satisfaction of both property owners and guests.

How do you manage property maintenance in Norcross?

Regular maintenance is central to our Norcross property management. We conduct routine checks and promptly address any issues reported by guests, using trusted local contractors to ensure upkeep and repairs are efficiently handled. This commitment keeps our Norcross vacation rentals in excellent condition, preserving property value year-round.

We proudly offer luxury Airbnb & vacation rental property management across Georgia!