Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

At Home Team Luxury Rentals, we strive to make every guest experience exceptional — even when plans change. Here’s what you need to know about cancellations:

• Canceling 30 days or more in advance earns a full refund, less a $25 cancellation fee.
• Canceling 8 to 29 days prior results in the loss of your 25% deposit.
• Canceling within 7 days of arrival means the full amount is non-refundable.

This policy helps us provide dependable availability for all of our vacation homes, no matter where you choose to stay. Our cancellation terms apply equally across our national portfolio, including our sought-after properties in Tennessee. If you have questions or face special circumstances, our team is here to help. We take pride in offering both world-class service and a beautiful collection of Tennessee vacation rentals to suit every traveler.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Vacation rental and Airbnb property management is the professional oversight of short-term rental properties, focused on transforming them into consistently high-performing, guest-ready investments. This includes creating optimized listings across major booking platforms, setting dynamic pricing strategies based on market analytics, managing calendars and availability, handling all guest communications, coordinating premium turnovers, restocking supplies, and providing 24/7 on-call support. It also includes compliance with local regulations, damage mitigation, and owner reporting — all critical components that protect your asset and maximize income.

At Home Team Luxury Rentals, we offer more than just property management — we offer an integrated hospitality and revenue system for upscale homes. We specialize exclusively in luxury short-term rentals, allowing us to deliver a white-glove guest experience and a stress-free ownership experience. Where traditional managers stop at surface-level operations, we go deeper: tailoring marketing strategy, revenue forecasting, and custom guest services to your property’s unique strengths.

What differentiates us is our obsessive attention to detail and performance. Our data-backed pricing models adjust in real-time, our listings are professionally written and staged, and our internal processes are designed to create both operational efficiency and unforgettable guest stays. Our clients trust us to manage not just the logistics, but the brand of their home — ensuring long-term reputation, repeat bookings, and strong year-round returns.

Why should I invest in short term rentals in Cookeville, Tenessee?

Cookeville, Tennessee, is the county seat of Putnam County and a principal city in the Upper Cumberland region. Known as a regional hub for education, healthcare, and tourism, Cookeville is home to Tennessee Technological University, which contributes to a year-round population of students, visiting families, and academic professionals. The city is often called the "Hub of the Upper Cumberland" due to its central location among 14 surrounding counties, making it a frequent stop for regional travelers. With attractions like the Cookeville Depot Museum and a revitalized downtown, the city supports steady tourism traffic ideal for short-term rentals.

Outdoor tourism is a major draw in the area, with Burgess Falls State Park, Cummins Falls State Park, and Center Hill Lake located nearby, offering hiking, fishing, and kayaking. Cookeville’s location along Interstate 40, between Nashville and Knoxville, makes it a popular overnight destination for travelers crossing the state. The local economy is diversified with manufacturing, education, and medical services, including the Cookeville Regional Medical Center. These factors—combined with low real estate costs and growing infrastructure—make Cookeville a strong candidate for short-term rental investment with both tourist and professional lodging demand.

What services do you provide my short term rental property?

Home Team Luxury Rentals delivers elite vacation rental management services designed to boost property income, guest satisfaction, and long-term asset value.

Our expert team provides:

• optimized Airbnb profiles and high-converting copywriting
• professional-grade photos that showcase your property’s best features
• multi-platform exposure through VRBO, Booking.com, Hopper, Marriott, and more
• intelligent rate automation and local trend monitoring for optimal pricing strategy
• seamless reservation operations including calendar syncing, guest turnover, and issue resolution
• guest messaging and trip support — available around the clock
• reliable screening based on ID, rental history, and behavior tracking
• thorough cleaning protocols and luxury turnover execution
• proactive maintenance scheduling and contractor management
• professional property styling and decor services
• demand surge tracking during major events or seasonal peaks
• transparent reporting on income, occupancy, and expenses
• rental tax insights and expense optimization guidance
• secure access to a live owner portal with performance tracking.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the moment they leave. Features like keyless entry, smart locks, and detailed welcome guides help eliminate friction, while our team remains available around the clock to answer questions, coordinate special requests, and resolve any issues that arise. Whether guests are traveling for a weekend getaway, a business trip, a seasonal escape, or a special occasion, we ensure every detail of their stay is handled with care to deliver a professional, hospitality-grade experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a critical part of our risk management strategy. We verify each guest’s identity, assess their rental history and reviews on booking platforms, and apply our internal responsible renting standards before any reservation is approved.

This detailed process helps us prevent property misuse, reduce risk, and ensure that every guest aligns with our expectations for respectful and responsible behavior. The result is a more consistent, secure rental environment that protects both your property and the guest experience, supporting the long-term value of your investment.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Regular maintenance is a fundamental aspect of our property management strategy. We prioritize proactive care and routine inspections to safeguard the long-term value of each home. Our team conducts scheduled assessments of both interior and exterior spaces, addressing potential concerns before they evolve into major repairs.

We also perform regular system checks—covering HVAC, plumbing, electrical, and structural components—to ensure optimal performance throughout the year. In the event of guest-reported issues, our rapid-response protocol enables us to resolve problems swiftly, maintaining a seamless guest experience.

Our vetted network of licensed contractors handles everything from emergency repairs to seasonal services like landscaping and weatherproofing. By focusing on preventative maintenance and fast action, we help owners reduce long-term costs, preserve property value, and meet guest expectations with consistency.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

We maximize occupancy and returns through a strategic blend of data, technology, and hospitality. Our team starts by creating a professionally optimized listing that highlights the property’s key features, aligns with guest search behavior, and performs well across top booking platforms like Airbnb, VRBO, and Expedia. We then implement dynamic pricing that adjusts rates in real time based on demand, seasonality, local events, competitor activity, and booking trends.

Beyond pricing, we monitor travel patterns and platform performance to make informed decisions that increase booking velocity. Our multi-channel marketing ensures broad exposure while our high standards for guest communication, cleaning, and property presentation lead to five-star reviews and higher conversion rates.

Every step of the guest journey is managed for consistency and quality — from screening and booking to check-in and post-stay follow-up. This not only drives repeat bookings but also strengthens listing rankings and guest trust. Our proactive, performance-focused approach gives homeowners reliable income and long-term property value without the stress of day-to-day management.

Nearby markets: Tullahoma , Winchester , Smithville , Byrdstown , Whitleyville , Alpine , Sparta , Fairfield Glade , Crossville , Pikeville , Tracy City , Monteagle.