Frequently Asked Questions

What is your cancellation policy on your vacation rentals?

• Cancellations made 30 or more days prior to arrival are subject to a full refund minus a $25 cancellation fee.
• Cancellations made more than 7 days but less than 30 days prior to arrival would result in the loss of the 25% deposit.
• Cancellation within 7 days or less prior to arrival would result in a loss of the entire stay amount.

This policy applies to all vacation rentals under our management. We understand that plans can change, and our rental management team is here to assist with any questions or concerns regarding cancellations. This policy ensures that our Florida vacation rentals remain available and that our property managers can effectively manage bookings for all rental properties.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with a property manager?

Vacation rental and Airbnb property management services include everything from listing optimization and dynamic pricing to guest communication, professional cleaning, and routine maintenance. By partnering with a top-tier management company, property owners can increase their rental income while significantly reducing the time and effort required to oversee day-to-day operations. The best Airbnb management companies understand how to position high-end properties for success on major platforms like Airbnb, Vrbo, and beyond. At Home Team Luxury Rentals, we specialize in managing luxury vacation homes with a combination of five-star hospitality and data-driven performance strategies. Our mission is to help your property exceed market expectations while giving you complete confidence in its care and profitability.

Why should I invest in a short-term rental in Eatonville, Florida?

Eatonville, Florida, is a historic community just outside Orlando that offers a unique opportunity for short term rental investors focused on cultural tourism. Known as one of the oldest African American-incorporated towns in the U.S., Eatonville, Florida, draws visitors interested in history, events, and its proximity to Orlando attractions. A short term rental in Eatonville, Florida, benefits from urban access with neighborhood charm. Eatonville, Florida, is a great option for mission-driven or heritage-focused investors.

Eatonville is a historic town in Orange County, located within the Orlando–Kissimmee–Sanford Metropolitan Statistical Area, and is widely recognized as one of the first self-governing African-American incorporated municipalities in the United States, founded in 1887. The town is best known as the childhood home of author Zora Neale Hurston, whose legacy is celebrated annually through the Zora! Festival, a major cultural event that draws scholars, artists, and tourists from around the country. Eatonville is bordered by Maitland, Winter Park, and Orlando, offering guests access to prominent institutions like Rollins College, the Orlando Museum of Art, and the Dr. Phillips Center for the Performing Arts. Its proximity to Interstate 4 and U.S. Route 17/92 makes it easily accessible to Central Florida's major attractions, including Walt Disney World, Universal Orlando Resort, and Downtown Orlando. Eatonville is also adjacent to Lake Sybelia and several historic structures listed on the National Register of Historic Places, adding further heritage tourism appeal. For investors interested in culturally significant destinations with urban convenience and community character, Eatonville offers both purpose and potential in a historically rich, underrepresented short-term rental market.

What services do you provide my short term rental property?

Home Team Luxury Rentals provides a full-service vacation rental management solution designed to keep your property performing at its highest potential.

Our services include:

• Airbnb listing optimization and SEO with keyword-rich descriptions
• professional photography
• multi-channel marketing across platforms like VRBO, Booking.com, Expedia, Hopper, and Marriott Homes & Villas
• dynamic pricing and market analysis to adjust rates based on demand, seasonality, and local trends
• full-service booking management including reservations, cancellations, check-ins, and check-outs
• 24/7 guest communication for inquiries, stay coordination, and post-checkout support
• thorough guest screening using ID verification, platform history, and responsible renter criteria
• professional cleaning and turnover services following strict sanitation protocols
• routine maintenance and repair coordination with trusted contractors
• property staging to maximize listing appeal
• local event monitoring to capitalize on peak demand
• detailed financial reporting with insights into occupancy and revenue
• tax guidance for maximizing deductions
• real-time owner portal for full visibility into bookings and performance.

What other cities do you cover for vacation property management services?

At Home Team Luxury Rentals, we proudly serve all 411 vacation rental markets in Florida, giving property owners complete confidence that no matter where their rental is located, it will be managed to the highest standard. Our portfolio spans the full spectrum of property types—luxury beachfront villas designed for family retreats, cozy cabins that echo the charm of Old Florida, stylish urban condos perfect for business travelers, and lakefront cottages ideal for seasonal escapes. Every property, regardless of size or setting, benefits from our hospitality-focused approach.

We understand that each home is unique, and so are the guests it attracts. That’s why we offer tailored management solutions, whether you’re listing a high-rise apartment in a dynamic city, a suburban guest house for weekend visitors, a charming bungalow by the coast, or a grand estate with expansive grounds. Our systems are built to support consistency while our team provides personal attention that ensures no detail is overlooked.

Florida’s diverse STR market—encompassing vacation homes, short term rentals, and weekend getaway properties—demands more than just basic oversight. We optimize every property for maximum bookings, stronger guest reviews, and long-term success through expert pricing tools, proactive maintenance, and dedicated guest services. Owners benefit from reliable income streams and asset protection, while guests enjoy elevated stays that turn first-time visits into repeat reservations.

What is your process for guest check-in and check-out?

From the very first moment of arrival to the final farewell, we deliver a seamless check-in and check-out process designed to set the tone for an exceptional stay.

Our approach incorporates keyless entry systems, secure smart locks, and personalized welcome guides that simplify navigation and highlight essential information.

Guests enjoy the confidence of knowing assistance is always within reach, as our team provides around-the-clock availability to coordinate unique requests, troubleshoot issues, and deliver solutions without delay.

Whether the purpose of travel is a short leisure escape, a week-long business trip, an extended seasonal visit, or a meaningful life celebration, we handle every stage of the stay with meticulous attention to detail.

This balance of technology, service, and hospitality ensures a smooth, professional experience that keeps guests returning year after year.

How do you screen potential guests?

Every stay at Home Team Luxury Rentals earns its green light. We start by confirming who’s booking with secure identity verification through Truvi (previously Superhog), then we dig into platform history and reviews to understand behavior patterns over time. Only after a candidate aligns with our responsible renting criteria—respect for the home, alignment with house rules, community fit, and a record of responsible conduct—do we move a request from “pending” to “approved.”

This deliberate approach functions as a risk-control system: it reduces exposure to damage, deters misuse, and sustains a high-quality rental environment that benefits both owners and guests. We reinforce approvals with clear pre-stay messaging, expectation setting, and documented acknowledgments of key policies, which further lowers incident rates and supports smooth operations during the stay.

By prioritizing consistency and reliability from the first click to check-out, we protect owner investments and strengthen performance indicators that matter—occupancy stability, review quality, and reduced unplanned expenses. Over time, that discipline preserves property condition, supports premium positioning, and contributes to the long-term value profile that sophisticated short-term rental investments demand.

How do you handle property maintenance and repairs and maintain guest satisfaction?

As a property management company, we provide property management services designed to protect your investment and ensure every stay is seamless. Whether it’s one vacation home or multiple vacation rentals, our team of professionals delivers consistent care and attention to both guests and owners.

• Detailed inspections across all property areas to catch issues early
• Preventive maintenance, cleaning services, and lawn care service to reduce long-term costs
• 24/7 emergency maintenance to manage urgent repairs and protect your property
• Trusted property managers coordinating concierge services, laundry services, and guest support
• Operations team ready to handle scheduling, housekeeping, and daily tasks

• Custom marketing strategies for listings across leading rental sites
• Dynamic pricing to optimize rates and increase revenue
• Owner notifications, property information emails, and regular performance updates
• 2025 newsletter and mailing list subscription for insights and market trends

Airbnb Markets near Eatonville: Where We Offer Short-Term Rental & Airbnb Management

Markets near Eatonville: Altamonte Springs , Apopka , Casselberry , Edgewood , Lake Mary , Longwood , Maitland , Ocoee , Orlando , Oviedo , Sanford , Winter Garden , Winter Park , Winter Springs , Kissimmee