Frequently Asked Questions

What is your cancellation policy on your vacation rentals?

Our Lake Mary cancellation policy is as follows:

• Cancellations made 30 or more days prior to arrival are subject to a full refund minus a $25 cancellation fee.
• Cancellations made more than 7 days but less than 30 days prior to arrival would result in the loss of the 25% deposit.
• Cancellation within 7 days or less prior to arrival would result in a loss of the entire stay amount.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with a property manager?

Vacation rental and Airbnb property management services include everything from listing optimization and dynamic pricing to guest communication, professional cleaning, and routine maintenance. By partnering with a top-tier management company, property owners can increase their rental income while significantly reducing the time and effort required to oversee day-to-day operations. The best Airbnb management companies understand how to position high-end properties for success on major platforms like Airbnb, Vrbo, and beyond. At Home Team Luxury Rentals, we specialize in managing luxury vacation homes with a combination of five-star hospitality and data-driven performance strategies. Our mission is to help your property exceed market expectations while giving you complete confidence in its care and profitability.

Why should I invest in a short-term rental in Lake Mary, Florida?

Lake Mary is a thriving suburban city in Seminole County known for its business centers, parks, and top-rated schools—making it a top choice for year-round short term rentals. A short term rental in Lake Mary attracts business travelers, relocating families, and sports tourism guests. Lake Mary offers premium property values and strong booking consistency. Its proximity to Orlando and major highways keeps Lake Mary in high demand. Investors benefit from low vacancy rates and upscale traveler demographics. Lake Mary is well-suited for mid-to-high-end listings that yield strong returns. For confident investing in a professional, family-focused market, Lake Mary is a standout.

Lake Mary is a suburban city in Seminole County, part of the Orlando–Kissimmee–Sanford Metropolitan Area. It is known for its high-tech business parks, including the Lake Mary Technology Park and the presence of companies such as Verizon and Mitsubishi-Hitachi. The city also features the Seminole State College campus and well-rated public schools. With direct access to Interstate 4 and SunRail commuter service, Lake Mary appeals to both business and leisure travelers. Its blend of economic development and residential comfort supports strong year-round rental performance.

What services do you provide my short term rental property?

Home Team Luxury Rentals provides a full-service vacation rental management solution designed to keep your property performing at its highest potential.

Our services include:

• Airbnb listing optimization and SEO with keyword-rich descriptions
• professional photography
• multi-channel marketing across platforms like VRBO, Booking.com, Expedia, Hopper, and Marriott Homes & Villas
• dynamic pricing and market analysis to adjust rates based on demand, seasonality, and local trends
• full-service booking management including reservations, cancellations, check-ins, and check-outs
• 24/7 guest communication for inquiries, stay coordination, and post-checkout support
• thorough guest screening using ID verification, platform history, and responsible renter criteria
• professional cleaning and turnover services following strict sanitation protocols
• routine maintenance and repair coordination with trusted contractors
• property staging to maximize listing appeal
• local event monitoring to capitalize on peak demand
• detailed financial reporting with insights into occupancy and revenue
• tax guidance for maximizing deductions
• real-time owner portal for full visibility into bookings and performance.

What other cities do you cover for vacation property management services?

We proudly provide vacation rental property management services across all 411 vacation rental markets in Florida, ensuring comprehensive coverage for property owners throughout the state. From luxury beachfront villas on the Gulf Coast to cozy mountain-style cabins in North Florida, sleek urban condos in vibrant downtown districts, and serene lakefront cottages tucked away in quieter regions, our team has the expertise to manage every type of short-term rental with precision and care.

Whether you own a high-rise apartment in a bustling metro area, a charming bungalow near a historic district, a quiet suburban guest house, or a sprawling estate with resort-style amenities, our approach is tailored to your property’s unique needs. We combine advanced systems with hands-on service to create seamless operations for owners and memorable experiences for guests.

Florida is home to an incredible variety of STRs—also known as vacation homes, short-term rentals, and weekend getaway properties—and we specialize in optimizing each one for maximum occupancy and five-star guest satisfaction. With professional oversight, dynamic pricing strategies, preventive maintenance, and 24/7 guest communication, we ensure every rental performs at its highest potential. Our goal is to protect your investment, deliver consistent income, and elevate your property into a hospitality-grade experience that stands out in Florida’s competitive market.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the time they depart.

Using modern conveniences such as keyless entry, smart locks, and carefully curated welcome guides, we eliminate unnecessary friction and make settling in effortless.

Our team remains available 24/7 to answer questions, accommodate special requests, or resolve concerns quickly, ensuring no detail is overlooked.

For travelers seeking a weekend retreat, corporate stay, seasonal holiday, or milestone celebration, we guarantee the same level of consistency and care.

By combining technology-driven convenience with attentive human support, we deliver a hospitality-grade experience that elevates every stay and creates lasting positive impressions for both guests and property owners.

How do you screen potential guests?

Every stay at Home Team Luxury Rentals earns its green light. We start by confirming who’s booking with secure identity verification through Truvi (previously Superhog), then we dig into platform history and reviews to understand behavior patterns over time. Only after a candidate aligns with our responsible renting criteria—respect for the home, alignment with house rules, community fit, and a record of responsible conduct—do we move a request from “pending” to “approved.”

This deliberate approach functions as a risk-control system: it reduces exposure to damage, deters misuse, and sustains a high-quality rental environment that benefits both owners and guests. We reinforce approvals with clear pre-stay messaging, expectation setting, and documented acknowledgments of key policies, which further lowers incident rates and supports smooth operations during the stay.

By prioritizing consistency and reliability from the first click to check-out, we protect owner investments and strengthen performance indicators that matter—occupancy stability, review quality, and reduced unplanned expenses. Over time, that discipline preserves property condition, supports premium positioning, and contributes to the long-term value profile that sophisticated short-term rental investments demand.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Owning vacation rentals should feel like an investment, not a burden. That’s why our property management company delivers property management services focused on long-term care, guest experiences, and revenue growth. Every property is managed with the same level of professionalism, whether it’s a single house or a portfolio of properties.

• Routine inspections to identify maintenance issues and protect property value
• Cleaning services, concierge services, and laundry services for elevated guest care
• 24/7 emergency maintenance team to resolve urgent repairs quickly
• Experienced property managers coordinating operations and service vendors
• Preventive strategies to reduce fees and avoid surprises for homeowners

• Marketing plans that improve listings and attract more guests
• Dynamic rates adjusted through revenue management tools
• Notifications, emails, and regular updates to keep owners informed
• Mailing list and 2025 newsletter for insights, tips, and management strategies

Airbnb Markets near Lake Mary: Where We Offer Short-Term Rental & Airbnb Management

Markets near Lake Mary: Altamonte Springs , Casselberry , DeBary , DeLand , Deltona , Eustis , Longwood , Maitland , Mount Dora , Orange City , Orlando , Oviedo , Sanford , Winter Park , Winter Springs