Frequently Asked Questions

What is your cancellation policy on your vacation rentals?

• Cancellations made 30 or more days prior to arrival are subject to a full refund minus a $25 cancellation fee.
• Cancellations made more than 7 days but less than 30 days prior to arrival would result in the loss of the 25% deposit.
• Cancellation within 7 days or less prior to arrival would result in a loss of the entire stay amount.

This policy applies to all vacation rentals under our management, whether it's here or another state. We understand that plans can change, and our rental management team is here to assist with any questions or concerns regarding cancellations. This policy ensures that our North Carolina vacation rentals remain available and that our property managers can effectively manage bookings for all rental properties.

We apply this policy consistently across all homes under our care to maintain fairness for both guests and property owners. Our structured approach allows us to balance flexibility with responsible booking behavior, which in turn helps protect rental income and maintain occupancy stability. We also provide clear communication about the cancellation terms at the time of booking, so there are no surprises for guests. With professional systems in place, we support a hassle-free process that benefits everyone involved—especially for owners who count on consistent income and proper scheduling.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working you rather than other property managers?

Vacation rental and Airbnb property management involves much more than just listing a home online. It’s a comprehensive service that includes creating a compelling listing, managing calendars and bookings, communicating with guests, and coordinating professional cleanings and property maintenance. Every step of the process is handled with precision to ensure a seamless experience for both guests and owners.

Working with a top-tier vacation rental manager allows property owners to maximize revenue and reduce stress. A strong management partner uses market data, pricing algorithms, and multichannel marketing to keep your listing competitive and booked. Compared to traditional property managers, vacation rental specialists bring a more hands-on, performance-driven approach tailored to the short-term rental industry.

At Home Team Luxury Rentals, we specialize in managing high-end Airbnb and vacation homes with a focus on hospitality, consistency, and profitability. Our data-backed strategies are designed to help your property outperform the market, all while providing you with peace of mind. From onboarding to guest checkout, we handle every detail so you don’t have to.

Our team goes beyond the basics by delivering full-service property management services that include staging, guest screening, regulatory compliance, and local property care. By choosing a partner that understands the nuances of short-term rentals, especially in refined areas like Cary, you're setting your investment property up for long-term success. We act as your performance partner, not just a passive manager—ensuring your rental properties are consistently optimized, professionally maintained, and positioned for maximum rental income.

Why should I invest in short term rentals in Cary, North Carolina?

Cary is a polished, family-friendly destination that’s great for Airbnb and vacation rental investors looking for stability. Cary sits within the booming Research Triangle, ensuring constant demand from professionals and relocating families. Its award-winning parks, schools, and safety ratings make Cary a favorite among longer-stay guests. Cary offers high occupancy for hosts targeting corporate relocations and healthcare professionals. The town’s upscale feel and spacious homes attract short-term rental guests who want more than a hotel. Cary is close to both Raleigh and Durham, giving it access to multiple demand sources. Airbnb hosts in Cary benefit from strong local governance and reliable tourism infrastructure. For a balanced investment portfolio, Cary provides steady returns in a well-established market.

In addition to its proximity to major business hubs, Cary’s carefully planned communities and well-maintained infrastructure make it an ideal location for property owners seeking consistent rental income. Whether you're investing in executive-style homes, townhouses, or standalone rental properties, Cary offers a high-quality tenant base and reliable occupancy throughout the year. The town attracts a mix of tech professionals, visiting academics, healthcare staff, and families transitioning to new homes—each contributing to a strong pipeline of short-term demand.

Unlike vacation-heavy markets that rely on seasonal traffic, Cary delivers year-round stability thanks to its mix of corporate, medical, and academic institutions. With excellent schools and green spaces, the area appeals to discerning guests looking for a peaceful yet connected stay. For property investors, Cary combines low vacancy risk with long-term appreciation—making it a smart choice for those seeking both growth and dependable cash flow.

What services do you provide my short term rental property?

Home Team Luxury Rentals provides a full-service vacation rental management solution designed to keep your property performing at its highest potential.

Our services include:

• Airbnb listing optimization and SEO with keyword-rich descriptions
• professional photography
• multi-channel marketing across platforms like VRBO, Booking.com, Expedia, Hopper, and Marriott Homes & Villas
• dynamic pricing and market analysis to adjust rates based on demand, seasonality, and local trends
• full-service booking management including reservations, cancellations, check-ins, and check-outs
• 24/7 guest communication for inquiries, stay coordination, and post-checkout support
• thorough guest screening using ID verification, platform history, and responsible renter criteria
• professional cleaning and turnover services following strict sanitation protocols
• routine maintenance and repair coordination with trusted contractors
• property staging to maximize listing appeal
• local event monitoring to capitalize on peak demand
• detailed financial reporting with insights into occupancy and revenue
• tax guidance for maximizing deductions
• real-time owner portal for full visibility into bookings and performance.

We tailor these property management services to the specific needs of your Cary home, whether it’s a modern rental property in a new development or a classic residence in an established neighborhood. Our local property managers understand the Cary market, and we customize our care and marketing to match your home's unique appeal. With hands-on service and data-backed decision-making, we help rental property owners optimize every aspect of their investment—from guest experience to rental income.

What services are included in your property management in Cary, North Carolina?

We manage vacation rentals in all North Carolina markets—large or small, well-known or off the beaten path. Whether your home attracts seasonal travelers or stays busy year-round, we tailor our service to your goals and local demand.

Our Airbnb management includes dynamic pricing, guest communication, property care, and platform optimization. Every listing receives dedicated attention to help maximize occupancy and nightly rates.

Homeowners across the state trust us for full-service management. As one of the best Airbnb management companies in North Carolina , we make it easy to earn more while doing less—no matter where your home is located.

In Cary, we combine our state-level expertise with a hyper-local understanding of neighborhoods, traveler expectations, and market trends. Our team manages everything from luxury rental homes to executive properties, delivering consistent service to both owners and guests. We handle tenant coordination, marketing, and ongoing maintenance with precision—ensuring your home remains guest-ready and professionally maintained. Our services are designed to support long-term property value while maximizing rental performance in one of North Carolina’s most reliable short-term rental markets.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience for every short-term rental we manage, ensuring guests enjoy smooth arrivals and departures with keyless entry and clear, personalized welcome instructions. Our streamlined systems eliminate friction, allowing guests to feel at home the moment they arrive. Each property includes locally tailored check-in guides, Wi-Fi access, parking instructions, and house rules—presented in a guest-friendly format optimized for clarity and convenience.

Our dedicated team remains available throughout each stay to assist with questions, address needs promptly, and ensure five-star experiences from start to finish. Whether guests are visiting for a weekend getaway, seasonal vacation, or local event, we proactively manage communications to enhance satisfaction and reduce host workload. This hands-on, hospitality-driven approach leads to better reviews, higher occupancy rates, and more repeat bookings—making it a cornerstone of high-performing Airbnb and vacation rental operations.

How do you screen potential guests?

Home Team Luxury Rentals screens all guests booking our North Carolina properties through identity verification, platform history checks, and responsible renting criteria. This screening process helps maintain the quality of our vacation rentals and supports the satisfaction of both property owners and guests.

How do you manage property maintenance?

Regular maintenance is central to our property management service. We conduct routine checks and promptly address any issues reported by guests, using trusted local contractors to ensure upkeep and repairs are efficiently handled. This commitment keeps our North Carolina vacation rentals in excellent condition, preserving property value year-round.