Frequently Asked Questions

What is your cancellation policy on your vacation rentals?

• Cancellations made 30 or more days prior to arrival are subject to a full refund minus a $25 cancellation fee.
• Cancellations made more than 7 days but less than 30 days prior to arrival would result in the loss of the 25% deposit.
• Cancellation within 7 days or less prior to arrival would result in a loss of the entire stay amount.

This policy applies to all vacation rentals under our management, whether it's here or another state. We understand that plans can change, and our rental management team is here to assist with any questions or concerns regarding cancellations. This policy ensures that our North Carolina vacation rentals remain available and that our property managers can effectively manage bookings for all rental properties.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working you rather than other property managers?

Full-service Airbnb and vacation rental property management covers everything from setting up a listing and staging your home to managing dynamic pricing, guest communication, and maintenance. Property owners no longer need to worry about late-night guest issues, cleaning turnovers, or coordinating repairs—every task is handled with professionalism and efficiency.

Choosing the right management company means gaining a strategic partner who understands how to turn a home into a high-performing short-term rental. Instead of guessing at pricing or relying on a single platform, expert managers use performance data, channel distribution, and brand positioning to maximize both occupancy and nightly rates. It’s not just about managing a property—it’s about helping it thrive.

At Home Team Luxury Rentals, we work exclusively with luxury vacation rentals and short-term stays. We combine the hospitality standards of a five-star hotel with the personalized care of a boutique firm. Our mission is simple: to help your property stand out, earn more, and operate seamlessly while you enjoy a hands-off ownership experience.

Why should I invest in short term rentals in Wake County, North Carolina?

Wake County is one of the top-performing regions in North Carolina for vacation rental investing. Wake County includes fast-growing cities like Raleigh and Cary, drawing both business and leisure travelers. The area’s research parks, universities, and hospitals generate constant demand for Airbnb and short-term rentals. Wake County is known for its blend of urban amenities and family-friendly neighborhoods, attracting weekend guests and long-term visitors. Short-term rental hosts in Wake County benefit from high population growth and a thriving tech sector. Wake County offers easy access to nature trails, museums, and major events that keep bookings steady. The region’s economic strength and tourism growth support rising property values. For sustainable ROI, Wake County delivers across all metrics. Investors in Wake County enjoy low vacancy rates and high rental yields.

As the seat of Wake County, Raleigh plays a central role in the region’s short-term rental success, offering access to institutions like North Carolina State University, WakeMed Health and Hospitals, and the Research Triangle Park—one of the largest research parks in the world. The Triangle region, which also includes Durham and Chapel Hill, attracts professionals from major employers like IBM, Cisco Systems, and GlaxoSmithKline. Cultural attractions such as the North Carolina Museum of Art, North Carolina Museum of Natural Sciences, and the Duke Energy Center for the Performing Arts draw tens of thousands of leisure travelers each year. Cary, another key city in Wake County, is known for its green spaces, including Hemlock Bluffs Nature Preserve and its proximity to Lake Johnson, appealing to families and outdoor enthusiasts. Raleigh-Durham International Airport supports easy domestic and international access, boosting tourism and business travel. With its blend of education, innovation, healthcare, and entertainment, Wake County remains one of the most stable and lucrative markets for short-term rental investors in North Carolina.

What services do you provide my short term rental property?

Home Team Luxury Rentals provides a full-service vacation rental management solution designed to keep your property performing at its highest potential.

Our services include:

• Airbnb listing optimization and SEO with keyword-rich descriptions
• professional photography
• multi-channel marketing across platforms like VRBO, Booking.com, Expedia, Hopper, and Marriott Homes & Villas
• dynamic pricing and market analysis to adjust rates based on demand, seasonality, and local trends
• full-service booking management including reservations, cancellations, check-ins, and check-outs
• 24/7 guest communication for inquiries, stay coordination, and post-checkout support
• thorough guest screening using ID verification, platform history, and responsible renter criteria
• professional cleaning and turnover services following strict sanitation protocols
• routine maintenance and repair coordination with trusted contractors
• property staging to maximize listing appeal
• local event monitoring to capitalize on peak demand
• detailed financial reporting with insights into occupancy and revenue
• tax guidance for maximizing deductions
• real-time owner portal for full visibility into bookings and performance.

What services are included in your property management in Wake County, North Carolina?

We offer vacation rental and Airbnb management across all of North Carolina—no matter the market. Whether your property is in a high-traffic tourist area or a quiet, emerging region, our team is equipped to deliver hands-off, high-return service.

Our full-service Airbnb management includes listing optimization, dynamic pricing, guest communication, cleaning coordination, and more. We bring consistent quality and care to every home we manage, regardless of location.

As one of the best Airbnb management companies in North Carolina , we focus on performance and peace of mind. If your home is in this state, chances are we already serve your area—or can start right away. In Wake County, our clients benefit from a turnkey residential solution that includes rent collection, financial reporting, and proactive management of maintenance issues. We work with both investors and property owners to improve property condition and maximize occupancy across all types of rental properties. Our Wake County team is experienced in both vacation rental management and longer-term rental management, helping homeowners across NC unlock greater returns while preserving asset value. Whether your investment is located near Raleigh or in a quieter area of Wake County, our team understands how to scale and adapt for local market needs while offering world-class property management services. We also serve as trusted landlords on behalf of absentee owners, managing all facets of the home with care.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience for every short-term rental we manage, ensuring guests enjoy smooth arrivals and departures with keyless entry and clear, personalized welcome instructions. Our streamlined systems eliminate friction, allowing guests to feel at home the moment they arrive. Each property includes locally tailored check-in guides, Wi-Fi access, parking instructions, and house rules—presented in a guest-friendly format optimized for clarity and convenience.

Our dedicated team remains available throughout each stay to assist with questions, address needs promptly, and ensure five-star experiences from start to finish. Whether guests are visiting for a weekend getaway, seasonal vacation, or local event, we proactively manage communications to enhance satisfaction and reduce host workload. This hands-on, hospitality-driven approach leads to better reviews, higher occupancy rates, and more repeat bookings—making it a cornerstone of high-performing Airbnb and vacation rental operations. These services extend beyond simple guest care—they ensure every vacation stay reflects the standard of luxury and reliability we bring to all our homes. We treat each check-in as an opportunity to elevate the guest experience while preserving the value of the investment. Whether the property is a single-family rental home or a high-performing Airbnb, our Wake County team is trained to ensure that every booking starts with professionalism and ends in five-star satisfaction. All of this is part of what sets us apart as leaders in airbnb management throughout Wake County, NC.

How do you screen potential guests?

Home Team Luxury Rentals screens all guests booking our North Carolina properties through identity verification, platform history checks, and responsible renting criteria. This screening process helps maintain the quality of our vacation rentals and supports the satisfaction of both property owners and guests. In addition to standard checks, our guest screening system evaluates stay patterns to protect against property misuse and to ensure alignment with short term rental guidelines. By preventing problematic tenant behavior and proactively managing expectations, we reduce risk and increase reliability for our clients. These tools, combined with our detailed tracking of property usage and thorough background processes, help us act not only as a rental management company—but as a true partner for your property’s long-term success in the NC market.

How do you manage property maintenance?

Regular maintenance is central to our property management service. We conduct routine checks and promptly address any issues reported by guests, using trusted local contractors to ensure upkeep and repairs are efficiently handled. This commitment keeps our North Carolina vacation rentals in excellent condition, preserving property value year-round.