Frequently Asked Questions

What is your cancellation policy on your vacation rentals?

• Cancellations made 30 or more days prior to arrival are subject to a full refund minus a $25 cancellation fee.
• Cancellations made more than 7 days but less than 30 days prior to arrival would result in the loss of the 25% deposit.
• Cancellation within 7 days or less prior to arrival would result in a loss of the entire stay amount.

This policy applies to all vacation rentals under our management, whether it's here or another state. We understand that plans can change, and our rental management team is here to assist with any questions or concerns regarding cancellations. This policy ensures that our North Carolina vacation rentals remain available and that our property managers can effectively manage bookings for all rental properties.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working you rather than other property managers?

Vacation rental property management means turning your home into a revenue-generating asset without the stress of being a full-time host. It includes everything from creating a high-converting listing and communicating with guests to overseeing cleanings, maintenance, and restocking supplies. A professional manager ensures your property stays guest-ready and optimized year-round.

When you partner with the right team, you gain more than just operational support—you gain peace of mind. Professional managers bring expertise in guest expectations, booking trends, and pricing strategy. They know how to maximize revenue, protect your home, and create unforgettable guest experiences that lead to glowing reviews and repeat bookings.

At Home Team Luxury Rentals, we take a high-performance approach to short-term rental management. Whether you’re launching your first Airbnb or scaling a portfolio of luxury homes, we provide the systems, staff, and expertise to make your investment thrive. With us, you get full-service management that drives results while keeping your involvement to a minimum.

Why should I invest in short term rentals in Raleigh, North Carolina?

Raleigh is a booming market for short-term rental and Airbnb investors, thanks to its tech industry, universities, and cultural appeal. Raleigh draws steady traffic from business travelers, visiting families, and event attendees year-round. As one of the fastest-growing cities in the South, Raleigh supports both strong appreciation and reliable vacation rental income. The city’s diverse neighborhoods offer options for every traveler, from downtown condos to suburban homes. Raleigh’s robust events calendar and proximity to Research Triangle Park make it a magnet for temporary stays. Guests choose Raleigh for its museums, food scene, and friendly Southern atmosphere. With limited hotel space in some areas, Airbnb properties in Raleigh fill the gap. Whether short or extended stays, Raleigh delivers consistently for investors.

In addition to strong occupancy rates, Raleigh offers real estate investors a rare blend of affordability, economic stability, and long-term growth. The city is part of the Research Triangle—a globally recognized hub for innovation anchored by Duke University, UNC-Chapel Hill, and NC State. This steady influx of visiting academics, contract professionals, and relocating families fuels consistent demand for short-term housing. As remote work and hybrid business travel become the norm, many travelers now seek fully furnished vacation rentals with home-like amenities—giving well-managed properties in Raleigh a distinct competitive edge.

From a revenue perspective, Raleigh’s Airbnb market offers attractive seasonality and weekend spikes tied to sporting events, conferences, concerts, and festivals. Whether catering to guests attending college graduations, relocating tech talent, or vacationers exploring the Carolina pines, your short-term rental can generate significant rental income throughout the year. The local government has also taken a balanced approach to vacation rental regulation, making it one of the more stable environments for property investors in North Carolina.

Moreover, Raleigh’s clean, safe neighborhoods and modern infrastructure make it appealing for both luxury travelers and longer-term stays. With a mix of new developments, historic charm, and excellent schools, it’s a top-tier location for turnkey residential investment. For property owners seeking reliable cash flow, strong appreciation, and a professionally managed, guest-ready home—Raleigh is one of the best short-term rental markets in the region.

What services do you provide my short term rental property?

Home Team Luxury Rentals provides a full-service vacation rental management solution designed to keep your property performing at its highest potential.

Our services include:

• Airbnb listing optimization and SEO with keyword-rich descriptions
• professional photography
• multi-channel marketing across platforms like VRBO, Booking.com, Expedia, Hopper, and Marriott Homes & Villas
• dynamic pricing and market analysis to adjust rates based on demand, seasonality, and local trends
• full-service booking management including reservations, cancellations, check-ins, and check-outs
• 24/7 guest communication for inquiries, stay coordination, and post-checkout support
• thorough guest screening using ID verification, platform history, and responsible renter criteria
• professional cleaning and turnover services following strict sanitation protocols
• routine maintenance and repair coordination with trusted contractors
• property staging to maximize listing appeal
• local event monitoring to capitalize on peak demand
• detailed financial reporting with insights into occupancy and revenue
• tax guidance for maximizing deductions
• real-time owner portal for full visibility into bookings and performance.

What services are included in your property management in Raleigh, North Carolina?

Yes, we provide Airbnb and vacation rental management in every market across North Carolina. Our reach spans coastal areas, mountain towns, urban neighborhoods, and rural communities. Wherever your home is located, we bring the same professional, luxury-level service.

Our Airbnb offerings include everything from guest support and pricing strategies to maintenance, turnovers, and listing management. Each property benefits from proven systems, local expertise, and five-star hospitality standards.

We’re proud to be considered one of the best Airbnb management companies in North Carolina. If you're looking for reliable, high-performance management anywhere in the state, we're ready to help.

In Raleigh specifically, our services are tailored to match the city’s mix of business travelers, university guests, and short-term visitors. We provide end-to-end vacation rental management that includes dynamic pricing optimization, full-service guest communication, high-end housekeeping, local vendor coordination, 24/7 emergency support, and strategic listing visibility across platforms like Airbnb and Vrbo. Whether you own a downtown condo or a residential property near Durham, our team ensures hassle-free income and elevated guest experiences every step of the way.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience for every short-term rental we manage, ensuring guests enjoy smooth arrivals and departures with keyless entry and clear, personalized welcome instructions. Our streamlined systems eliminate friction, allowing guests to feel at home the moment they arrive. Each property includes locally tailored check-in guides, Wi-Fi access, parking instructions, and house rules—presented in a guest-friendly format optimized for clarity and convenience.

Our dedicated team remains available throughout each stay to assist with questions, address needs promptly, and ensure five-star experiences from start to finish. Whether guests are visiting for a weekend getaway, seasonal vacation, or local event, we proactively manage communications to enhance satisfaction and reduce host workload. This hands-on, hospitality-driven approach leads to better reviews, higher occupancy rates, and more repeat bookings—making it a cornerstone of high-performing Airbnb and vacation rental operations.

We also provide detailed digital guidebooks curated specifically for each Raleigh property, incorporating local recommendations, home features, and neighborhood highlights. Our goal is to deliver an unforgettable guest journey—one that’s intuitive, welcoming, and reflective of the elevated standards luxury travelers expect from Raleigh’s top vacation rentals.

How do you screen potential guests?

Home Team Luxury Rentals screens all guests booking our North Carolina properties through identity verification, platform history checks, and responsible renting criteria. This screening process helps maintain the quality of our vacation rentals and supports the satisfaction of both property owners and guests.

We rely on a multi-layered approach that includes cross-platform booking data, AI-powered risk assessments, and manual reviews when needed. For properties in Raleigh, this added diligence is especially important to preserve peace within residential neighborhoods and protect the long-term value of your investment. By approving only trustworthy travelers with solid rental histories, we minimize incidents and maximize rental income while upholding the luxury standard our brand is known for.

How do you manage property maintenance?

Regular maintenance is central to our property management service. We conduct routine checks and promptly address any issues reported by guests, using trusted local contractors to ensure upkeep and repairs are efficiently handled. This commitment keeps our North Carolina vacation rentals in excellent condition, preserving property value year-round.

Our Raleigh property maintenance program includes scheduled inspections, preventative care, and 24/7 emergency response coverage. Whether it’s HVAC servicing, landscaping, plumbing, or short-notice repairs, we deploy vetted professionals who meet our high service standards. We also keep detailed maintenance logs for every property—ensuring compliance, consistency, and proactive planning.

By blending smart technology with local partnerships, we ensure each home remains guest-ready at all times. This protects your investment, extends the lifespan of your property, and supports superior guest reviews, resulting in better occupancy and long-term returns.