Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

We understand that unexpected changes can happen. That’s why we’ve structured a cancellation policy that balances flexibility for guests with fairness to our property owners and managers:

• If you cancel 30 days or more before your arrival date, you’ll receive a full refund, minus a $25 cancellation fee.
• If you cancel between 8 and 29 days before arrival, your 25% deposit becomes non-refundable.
• If you cancel 7 days or fewer before arrival, the full stay amount is non-refundable.

This policy is consistent across all vacation rentals we manage, regardless of location, including our curated selection of luxury homes in Tennessee. Our dedicated rental management team is always available to walk you through the process or discuss extenuating circumstances. By enforcing this policy, we ensure availability for serious travelers and help our hosts plan with confidence. Learn more about our handpicked Tennessee vacation rentals.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Vacation rental and Airbnb property management is the strategic operation of a short-term rental property — executed with the goal of generating predictable, high-yield income while preserving the long-term value of the asset. It involves revenue management, multi-platform marketing, operations, housekeeping, and 24/7 guest support. It also requires regulatory knowledge, brand management, and the technical skill to navigate evolving platforms and local ordinances. Done correctly, it turns a second home or investment property into a powerful revenue stream — with minimal owner involvement.

What sets Home Team Luxury Rentals apart is not just what we do, but how we do it. We operate as strategic advisors, not just service providers. We use granular market data to model pricing opportunities, manage your home like a hospitality brand, and continuously test and refine guest experience tactics to increase reviews, retention, and revenue. Our clients are investors, professionals, and high-end homeowners who want performance — not just presence.

We don’t cut corners, outsource guest messaging, or use cookie-cutter templates. Every process, from onboarding to guest review collection, is engineered to optimize both guest satisfaction and owner return. You can think of us as the professional management layer that turns a home into a top-tier brand — and an investment into a business.

Why should I invest in short term rentals in Cleveland, Tenessee?

Cleveland, Tennessee, is the county seat of Bradley County and part of the Chattanooga metropolitan area, making it a strategic location for short-term rental investment. The city is known as a manufacturing hub, home to major employers like Duracell, Mars, Incorporated, and Whirlpool Corporation, which contribute to steady business travel. Cleveland is also a gateway to outdoor attractions like the Cherokee National Forest, Hiwassee River, and the Ocoee River, which hosted whitewater events during the 1996 Summer Olympics. These natural and industrial assets bring a diverse range of visitors who seek flexible, short-term accommodations beyond traditional hotel offerings.

Cleveland is also an important center for education and religion, hosting Lee University, a private Christian institution that draws students and visitors nationwide. The city is the international headquarters for the Church of God (Cleveland, Tennessee), attracting thousands of faith-based travelers for conferences and events. Its historic downtown, including the Cleveland Commercial Historic District, and nearby sites like Red Clay State Historic Park add cultural and historical value. With a mix of tourism, education, and business activity, Cleveland offers a resilient year-round market for short-term rentals with high occupancy potential and strong community infrastructure.

What services do you provide my short term rental property?

At Home Team Luxury Rentals, we offer full-scale Airbnb and vacation rental management designed to deliver 5-star guest experiences and maximize owner returns.

Our signature services include:

• conversion-focused Airbnb listing writing and SEO strategy
• magazine-quality property photography
• multi-channel promotion through top travel platforms including Marriott Homes & Villas and Hopper
• real-time pricing adjustments and rate intelligence driven by regional demand trends
• reservation and calendar management from inquiry to checkout
• full-service guest support before, during, and after each stay
• secure guest screening using platform data and internal criteria
• hotel-standard cleaning services and supply restocking
• responsive repair services and routine maintenance coordination
• visual merchandising and luxury design consultation
• calendar adjustments based on events that influence local demand
• performance dashboards featuring income, booking stats, and insights
• deduction-focused tax assistance and rental financial strategy
• a secure owner dashboard offering real-time property and income visibility.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the moment they leave. Features like keyless entry, smart locks, and detailed welcome guides help eliminate friction, while our team remains available around the clock to answer questions, coordinate special requests, and resolve any issues that arise. Whether guests are traveling for a weekend getaway, a business trip, a seasonal escape, or a special occasion, we ensure every detail of their stay is handled with care to deliver a professional, hospitality-grade experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a critical part of our risk management strategy. We verify each guest’s identity, assess their rental history and reviews on booking platforms, and apply our internal responsible renting standards before any reservation is approved.

This detailed process helps us prevent property misuse, reduce risk, and ensure that every guest aligns with our expectations for respectful and responsible behavior. The result is a more consistent, secure rental environment that protects both your property and the guest experience, supporting the long-term value of your investment.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Regular maintenance is a fundamental aspect of our property management strategy. We prioritize proactive care and routine inspections to safeguard the long-term value of each home. Our team conducts scheduled assessments of both interior and exterior spaces, addressing potential concerns before they evolve into major repairs.

We also perform regular system checks—covering HVAC, plumbing, electrical, and structural components—to ensure optimal performance throughout the year. In the event of guest-reported issues, our rapid-response protocol enables us to resolve problems swiftly, maintaining a seamless guest experience.

Our vetted network of licensed contractors handles everything from emergency repairs to seasonal services like landscaping and weatherproofing. By focusing on preventative maintenance and fast action, we help owners reduce long-term costs, preserve property value, and meet guest expectations with consistency.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

We maximize occupancy and returns through a strategic blend of data, technology, and hospitality. Our team starts by creating a professionally optimized listing that highlights the property’s key features, aligns with guest search behavior, and performs well across top booking platforms like Airbnb, VRBO, and Expedia. We then implement dynamic pricing that adjusts rates in real time based on demand, seasonality, local events, competitor activity, and booking trends.

Beyond pricing, we monitor travel patterns and platform performance to make informed decisions that increase booking velocity. Our multi-channel marketing ensures broad exposure while our high standards for guest communication, cleaning, and property presentation lead to five-star reviews and higher conversion rates.

Every step of the guest journey is managed for consistency and quality — from screening and booking to check-in and post-stay follow-up. This not only drives repeat bookings but also strengthens listing rankings and guest trust. Our proactive, performance-focused approach gives homeowners reliable income and long-term property value without the stress of day-to-day management.

Nearby markets: Pikeville , Tracy City , Monteagle , Tellico Plains , Red Bank , Chattanooga , South Pittsburg , Copperhill , Tallassee.