Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

To protect both guests and property owners, our cancellation policy has been designed to be straightforward and transparent:

• Cancellations made 30+ days before check-in: Eligible for a full refund, minus a $25 cancellation processing fee.
• Cancellations made 8–29 days before check-in: 25% of the total booking (your deposit) is forfeited.
• Cancellations made 7 days or less before check-in: The entire booking amount is non-refundable.

These terms apply to all vacation rental properties we manage, including those outside of Tennessee. While we understand that plans can change unexpectedly, this policy allows us to maintain consistent availability and service quality. If you have questions or concerns, our customer care team is happy to assist. For inspiration on where to stay next, browse our premium Tennessee vacation rentals.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Vacation rental and Airbnb property management is the strategic operation of a short-term rental property — executed with the goal of generating predictable, high-yield income while preserving the long-term value of the asset. It involves revenue management, multi-platform marketing, operations, housekeeping, and 24/7 guest support. It also requires regulatory knowledge, brand management, and the technical skill to navigate evolving platforms and local ordinances. Done correctly, it turns a second home or investment property into a powerful revenue stream — with minimal owner involvement.

What sets Home Team Luxury Rentals apart is not just what we do, but how we do it. We operate as strategic advisors, not just service providers. We use granular market data to model pricing opportunities, manage your home like a hospitality brand, and continuously test and refine guest experience tactics to increase reviews, retention, and revenue. Our clients are investors, professionals, and high-end homeowners who want performance — not just presence.

We don’t cut corners, outsource guest messaging, or use cookie-cutter templates. Every process, from onboarding to guest review collection, is engineered to optimize both guest satisfaction and owner return. You can think of us as the professional management layer that turns a home into a top-tier brand — and an investment into a business.

Why should I invest in short term rentals in South Pittsburg, Tenessee?

South Pittsburg is located in Marion County, nestled between the Tennessee River and the base of the Cumberland Plateau, offering dramatic views and easy access to outdoor adventures. The town is best known as the home of Lodge Cast Iron, one of America’s oldest cookware manufacturers, which also hosts the annual National Cornbread Festival—a major tourism draw in the spring. Located near U.S. Route 72 and Interstate 24, South Pittsburg sits between Chattanooga and Huntsville, making it convenient for regional visitors.

The historic downtown, complete with antique shops and preserved architecture, adds a unique charm that draws in heritage tourists. Outdoor enthusiasts are also drawn to nearby attractions like Nickajack Lake, South Cumberland State Park, and the Fiery Gizzard Trail, making the town a strategic base for hiking and water recreation. These attractions support a reliable short-term rental market year-round, making South Pittsburg a high-potential option for investors targeting small-town tourism blended with outdoor appeal.

What services do you provide my short term rental property?

Home Team Luxury Rentals delivers elite vacation rental management services designed to boost property income, guest satisfaction, and long-term asset value.

Our expert team provides:

• optimized Airbnb profiles and high-converting copywriting
• professional-grade photos that showcase your property’s best features
• multi-platform exposure through VRBO, Booking.com, Hopper, Marriott, and more
• intelligent rate automation and local trend monitoring for optimal pricing strategy
• seamless reservation operations including calendar syncing, guest turnover, and issue resolution
• guest messaging and trip support — available around the clock
• reliable screening based on ID, rental history, and behavior tracking
• thorough cleaning protocols and luxury turnover execution
• proactive maintenance scheduling and contractor management
• professional property styling and decor services
• demand surge tracking during major events or seasonal peaks
• transparent reporting on income, occupancy, and expenses
• rental tax insights and expense optimization guidance
• secure access to a live owner portal with performance tracking.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the moment they leave. Features like keyless entry, smart locks, and detailed welcome guides help eliminate friction, while our team remains available around the clock to answer questions, coordinate special requests, and resolve any issues that arise. Whether guests are traveling for a weekend getaway, a business trip, a seasonal escape, or a special occasion, we ensure every detail of their stay is handled with care to deliver a professional, hospitality-grade experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a critical part of our risk management strategy. We verify each guest’s identity, assess their rental history and reviews on booking platforms, and apply our internal responsible renting standards before any reservation is approved.

This detailed process helps us prevent property misuse, reduce risk, and ensure that every guest aligns with our expectations for respectful and responsible behavior. The result is a more consistent, secure rental environment that protects both your property and the guest experience, supporting the long-term value of your investment.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Regular maintenance is a fundamental aspect of our property management strategy. We prioritize proactive care and routine inspections to safeguard the long-term value of each home. Our team conducts scheduled assessments of both interior and exterior spaces, addressing potential concerns before they evolve into major repairs.

We also perform regular system checks—covering HVAC, plumbing, electrical, and structural components—to ensure optimal performance throughout the year. In the event of guest-reported issues, our rapid-response protocol enables us to resolve problems swiftly, maintaining a seamless guest experience.

Our vetted network of licensed contractors handles everything from emergency repairs to seasonal services like landscaping and weatherproofing. By focusing on preventative maintenance and fast action, we help owners reduce long-term costs, preserve property value, and meet guest expectations with consistency.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

We maximize occupancy and returns through a strategic blend of data, technology, and hospitality. Our team starts by creating a professionally optimized listing that highlights the property’s key features, aligns with guest search behavior, and performs well across top booking platforms like Airbnb, VRBO, and Expedia. We then implement dynamic pricing that adjusts rates in real time based on demand, seasonality, local events, competitor activity, and booking trends.

Beyond pricing, we monitor travel patterns and platform performance to make informed decisions that increase booking velocity. Our multi-channel marketing ensures broad exposure while our high standards for guest communication, cleaning, and property presentation lead to five-star reviews and higher conversion rates.

Every step of the guest journey is managed for consistency and quality — from screening and booking to check-in and post-stay follow-up. This not only drives repeat bookings but also strengthens listing rankings and guest trust. Our proactive, performance-focused approach gives homeowners reliable income and long-term property value without the stress of day-to-day management.

Nearby markets: Pikeville , Tracy City , Monteagle , Tellico Plains , Cleveland , Red Bank , Chattanooga , Copperhill , Tallassee.