Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

At Home Team Luxury Rentals, we strive to make every guest experience exceptional — even when plans change. Here’s what you need to know about cancellations:

• Canceling 30 days or more in advance earns a full refund, less a $25 cancellation fee.
• Canceling 8 to 29 days prior results in the loss of your 25% deposit.
• Canceling within 7 days of arrival means the full amount is non-refundable.

This policy helps us provide dependable availability for all of our vacation homes, no matter where you choose to stay. Our cancellation terms apply equally across our national portfolio, including our sought-after properties in Tennessee. If you have questions or face special circumstances, our team is here to help. We take pride in offering both world-class service and a beautiful collection of Tennessee vacation rentals to suit every traveler.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Vacation rental and Airbnb management is a comprehensive real estate service designed to optimize the profitability and operational smoothness of a short-term rental. It encompasses marketing the property across platforms, managing dynamic nightly pricing, handling bookings and guest vetting, coordinating 5-star cleaning services, and providing round-the-clock guest communication. In addition, a high-level manager ensures regulatory compliance, protects the asset, maintains the brand integrity of the home, and delivers transparent performance metrics to the owner. The right manager is effectively the CEO of your vacation rental — managing cash flow, brand equity, and guest experience.

Home Team Luxury Rentals brings an elite, investor-focused approach to short-term rental management. We work exclusively with luxury homes and boutique portfolios, offering a full-stack service that combines data, design, and hospitality into a single performance engine. Unlike large, one-size-fits-all managers who prioritize volume, we operate with precision — customizing strategy for each property to ensure it reaches its full income potential while maintaining its luxury appeal.

Our clients choose us because we deliver what others can’t: granular market insights, expert positioning, and a reputation for turning premium homes into high-demand, repeat-booked destinations. From pre-launch advisory through ongoing optimization, every step is designed to increase your returns, protect your time, and uphold the integrity of your real estate investment.

Why should I invest in short term rentals in Tallassee, Tenessee?

Tallassee is a small, unincorporated community located in Blount County, positioned at the edge of the Great Smoky Mountains and bordering the Little Tennessee River. It lies near the southern terminus of the scenic Foothills Parkway, which provides panoramic views and connects to U.S. Route 129 — known as the Tail of the Dragon, a famous route among motorcyclists and driving enthusiasts. This makes Tallassee a niche but increasingly popular destination for nature lovers and road trip travelers.

The area is close to Great Smoky Mountains National Park, Chilhowee Lake, and Cheoah Dam, offering excellent access to hiking, fishing, and boating. The remote yet scenic setting appeals to tourists seeking off-the-grid cabin stays, especially those exploring the Cherokee National Forest. As eco-tourism and outdoor recreation gain traction, short-term rentals in Tallassee are well-positioned to benefit from its mix of mountain scenery, water access, and proximity to iconic roadways favored by adventurers.

What services do you provide my short term rental property?

Home Team Luxury Rentals delivers elite vacation rental management services designed to boost property income, guest satisfaction, and long-term asset value.

Our expert team provides:

• optimized Airbnb profiles and high-converting copywriting
• professional-grade photos that showcase your property’s best features
• multi-platform exposure through VRBO, Booking.com, Hopper, Marriott, and more
• intelligent rate automation and local trend monitoring for optimal pricing strategy
• seamless reservation operations including calendar syncing, guest turnover, and issue resolution
• guest messaging and trip support — available around the clock
• reliable screening based on ID, rental history, and behavior tracking
• thorough cleaning protocols and luxury turnover execution
• proactive maintenance scheduling and contractor management
• professional property styling and decor services
• demand surge tracking during major events or seasonal peaks
• transparent reporting on income, occupancy, and expenses
• rental tax insights and expense optimization guidance
• secure access to a live owner portal with performance tracking.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the moment they leave. Features like keyless entry, smart locks, and detailed welcome guides help eliminate friction, while our team remains available around the clock to answer questions, coordinate special requests, and resolve any issues that arise. Whether guests are traveling for a weekend getaway, a business trip, a seasonal escape, or a special occasion, we ensure every detail of their stay is handled with care to deliver a professional, hospitality-grade experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a critical part of our risk management strategy. We verify each guest’s identity, assess their rental history and reviews on booking platforms, and apply our internal responsible renting standards before any reservation is approved.

This detailed process helps us prevent property misuse, reduce risk, and ensure that every guest aligns with our expectations for respectful and responsible behavior. The result is a more consistent, secure rental environment that protects both your property and the guest experience, supporting the long-term value of your investment.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Regular maintenance is a fundamental aspect of our property management strategy. We prioritize proactive care and routine inspections to safeguard the long-term value of each home. Our team conducts scheduled assessments of both interior and exterior spaces, addressing potential concerns before they evolve into major repairs.

We also perform regular system checks—covering HVAC, plumbing, electrical, and structural components—to ensure optimal performance throughout the year. In the event of guest-reported issues, our rapid-response protocol enables us to resolve problems swiftly, maintaining a seamless guest experience.

Our vetted network of licensed contractors handles everything from emergency repairs to seasonal services like landscaping and weatherproofing. By focusing on preventative maintenance and fast action, we help owners reduce long-term costs, preserve property value, and meet guest expectations with consistency.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

We maximize occupancy and returns through a strategic blend of data, technology, and hospitality. Our team starts by creating a professionally optimized listing that highlights the property’s key features, aligns with guest search behavior, and performs well across top booking platforms like Airbnb, VRBO, and Expedia. We then implement dynamic pricing that adjusts rates in real time based on demand, seasonality, local events, competitor activity, and booking trends.

Beyond pricing, we monitor travel patterns and platform performance to make informed decisions that increase booking velocity. Our multi-channel marketing ensures broad exposure while our high standards for guest communication, cleaning, and property presentation lead to five-star reviews and higher conversion rates.

Every step of the guest journey is managed for consistency and quality — from screening and booking to check-in and post-stay follow-up. This not only drives repeat bookings but also strengthens listing rankings and guest trust. Our proactive, performance-focused approach gives homeowners reliable income and long-term property value without the stress of day-to-day management.

Nearby markets: Pigeon Forge , Sevierville , Gatlinburg , Alcoa , Cosby , Dandridge , Knoxville , Maryville , Pittman Center , Townsend , Wears Valley.