Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

To protect both guests and property owners, our cancellation policy has been designed to be straightforward and transparent:

• Cancellations made 30+ days before check-in: Eligible for a full refund, minus a $25 cancellation processing fee.
• Cancellations made 8–29 days before check-in: 25% of the total booking (your deposit) is forfeited.
• Cancellations made 7 days or less before check-in: The entire booking amount is non-refundable.

These terms apply to all vacation rental properties we manage, including those outside of Tennessee. While we understand that plans can change unexpectedly, this policy allows us to maintain consistent availability and service quality. If you have questions or concerns, our customer care team is happy to assist. For inspiration on where to stay next, browse our premium Tennessee vacation rentals.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Vacation rental and Airbnb property management is the professional oversight of short-term rental properties, focused on transforming them into consistently high-performing, guest-ready investments. This includes creating optimized listings across major booking platforms, setting dynamic pricing strategies based on market analytics, managing calendars and availability, handling all guest communications, coordinating premium turnovers, restocking supplies, and providing 24/7 on-call support. It also includes compliance with local regulations, damage mitigation, and owner reporting — all critical components that protect your asset and maximize income.

At Home Team Luxury Rentals, we offer more than just property management — we offer an integrated hospitality and revenue system for upscale homes. We specialize exclusively in luxury short-term rentals, allowing us to deliver a white-glove guest experience and a stress-free ownership experience. Where traditional managers stop at surface-level operations, we go deeper: tailoring marketing strategy, revenue forecasting, and custom guest services to your property’s unique strengths.

What differentiates us is our obsessive attention to detail and performance. Our data-backed pricing models adjust in real-time, our listings are professionally written and staged, and our internal processes are designed to create both operational efficiency and unforgettable guest stays. Our clients trust us to manage not just the logistics, but the brand of their home — ensuring long-term reputation, repeat bookings, and strong year-round returns.

Why should I invest in short term rentals in Dandridge, Tenessee?

Dandridge, Tennessee, is the county seat of Jefferson County and holds the distinction of being the second-oldest city in Tennessee, founded in 1793. The town is known for its well-preserved historic district and location along the shores of Douglas Lake, a reservoir managed by the Tennessee Valley Authority (TVA). Douglas Lake attracts visitors for boating, fishing, and waterfront vacations, making Dandridge a prime destination for lake tourism. With limited hotel capacity and high demand for cabin-style or lakefront accommodations, short-term rentals are a key lodging solution for tourists seeking a quieter alternative to more commercialized areas nearby.

Dandridge is conveniently located near Interstate 40 and just a short drive from Gatlinburg, Pigeon Forge, and the Great Smoky Mountains National Park, one of the most visited national parks in the U.S. This makes it ideal for visitors looking to explore East Tennessee while staying outside the heavy traffic zones. The town’s proximity to attractions like Dollywood and Sevierville, along with its own cultural and historical appeal, contributes to consistent tourism throughout the year. These factors, combined with scenic views and a strong regional tourism economy, make Dandridge a compelling choice for short-term rental investment.

What services do you provide my short term rental property?

Home Team Luxury Rentals offers comprehensive short-term rental management tailored to maximize your property's performance and streamline operations.

Our full-service solution includes:

• strategic Airbnb listing enhancements and SEO-driven descriptions
• professional photography
• broad marketing distribution across platforms like Expedia, Booking.com, VRBO, Hopper, and Marriott Homes & Villas
• automated dynamic pricing tools and in-depth market research to align rates with real-time demand
• end-to-end reservation handling including guest check-ins, cancellations, and availability management
• 24/7 guest messaging and hospitality support
• detailed guest screening using ID verification and platform review history
• turnover services with hotel-grade cleaning protocols
• on-call maintenance coordination and repair facilitation
• custom interior styling and staging for premium appeal
• event-based pricing strategies tied to local happenings
• monthly financial summaries with performance KPIs
• deduction-focused tax strategy support
• access to a real-time owner dashboard with full booking and income visibility.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the moment they leave. Features like keyless entry, smart locks, and detailed welcome guides help eliminate friction, while our team remains available around the clock to answer questions, coordinate special requests, and resolve any issues that arise. Whether guests are traveling for a weekend getaway, a business trip, a seasonal escape, or a special occasion, we ensure every detail of their stay is handled with care to deliver a professional, hospitality-grade experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a critical part of our risk management strategy. We verify each guest’s identity, assess their rental history and reviews on booking platforms, and apply our internal responsible renting standards before any reservation is approved.

This detailed process helps us prevent property misuse, reduce risk, and ensure that every guest aligns with our expectations for respectful and responsible behavior. The result is a more consistent, secure rental environment that protects both your property and the guest experience, supporting the long-term value of your investment.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Regular maintenance is a fundamental aspect of our property management strategy. We prioritize proactive care and routine inspections to safeguard the long-term value of each home. Our team conducts scheduled assessments of both interior and exterior spaces, addressing potential concerns before they evolve into major repairs.

We also perform regular system checks—covering HVAC, plumbing, electrical, and structural components—to ensure optimal performance throughout the year. In the event of guest-reported issues, our rapid-response protocol enables us to resolve problems swiftly, maintaining a seamless guest experience.

Our vetted network of licensed contractors handles everything from emergency repairs to seasonal services like landscaping and weatherproofing. By focusing on preventative maintenance and fast action, we help owners reduce long-term costs, preserve property value, and meet guest expectations with consistency.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

We maximize occupancy and returns through a strategic blend of data, technology, and hospitality. Our team starts by creating a professionally optimized listing that highlights the property’s key features, aligns with guest search behavior, and performs well across top booking platforms like Airbnb, VRBO, and Expedia. We then implement dynamic pricing that adjusts rates in real time based on demand, seasonality, local events, competitor activity, and booking trends.

Beyond pricing, we monitor travel patterns and platform performance to make informed decisions that increase booking velocity. Our multi-channel marketing ensures broad exposure while our high standards for guest communication, cleaning, and property presentation lead to five-star reviews and higher conversion rates.

Every step of the guest journey is managed for consistency and quality — from screening and booking to check-in and post-stay follow-up. This not only drives repeat bookings but also strengthens listing rankings and guest trust. Our proactive, performance-focused approach gives homeowners reliable income and long-term property value without the stress of day-to-day management.

Nearby markets: Tallassee , Pigeon Forge , Sevierville , Gatlinburg , Alcoa , Cosby , Knoxville , Maryville , Pittman Center , Townsend , Wears Valley.