Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

To protect both guests and property owners, our cancellation policy has been designed to be straightforward and transparent:

• Cancellations made 30+ days before check-in: Eligible for a full refund, minus a $25 cancellation processing fee.
• Cancellations made 8–29 days before check-in: 25% of the total booking (your deposit) is forfeited.
• Cancellations made 7 days or less before check-in: The entire booking amount is non-refundable.

These terms apply to all vacation rental properties we manage, including those outside of Tennessee. While we understand that plans can change unexpectedly, this policy allows us to maintain consistent availability and service quality. If you have questions or concerns, our customer care team is happy to assist. For inspiration on where to stay next, browse our premium Tennessee vacation rentals.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Vacation rental and Airbnb property management is a specialized form of real estate and hospitality operations. It includes every function required to operate a short-term rental as a premium guest experience — while protecting the owner's asset and optimizing its income. This means handling listing optimization, pricing strategy, guest acquisition, check-in logistics, cleaning and restocking, reviews, and everything in between. The best management goes beyond logistics — it crafts and delivers a curated experience while making the business side completely hands-off for the owner.

At Home Team Luxury Rentals, we’ve redefined what it means to manage a luxury short-term rental. We don't simply fill calendars — we create exceptional stays that command premium nightly rates and generate repeat demand. Every detail is managed with the precision of a hotel, the insight of a real estate investor, and the creativity of a high-end brand. Our approach blends aesthetic excellence, digital marketing expertise, and hospitality-level guest care into a complete, elevated system.

Why choose us over another manager? Because we deliver more than convenience — we deliver confidence. Confidence that your home is protected. Confidence that your income is optimized. Confidence that every review strengthens your listing's position. We’re not just managing stays — we’re building assets that grow in value over time.

Why should I invest in short term rentals in Maryville, Tenessee?

Maryville, Tennessee, is the county seat of Blount County and part of the Knoxville metropolitan area, offering both small-town charm and proximity to major regional attractions. The city is a gateway to the Great Smoky Mountains National Park, the most visited national park in the U.S., and lies near scenic routes such as the Foothills Parkway and U.S. Route 321. Maryville is also home to Maryville College, a historic liberal arts institution that attracts visiting families and academics. This combination of outdoor recreation, educational activity, and cultural tourism supports steady demand for short-term rental properties year-round.

Economically, Maryville is bolstered by its proximity to McGhee Tyson Airport, which serves the greater Knoxville area and is located just outside the city. The presence of DENSO Manufacturing Tennessee, one of the largest employers in the region, and other industrial firms creates business travel demand. Maryville also benefits from its close relationship with nearby Alcoa and access to hiking, cycling, and festivals in the Appalachian foothills. With a growing population, stable economy, and a mix of leisure and business travelers, Maryville presents a strong, diversified market for short-term rental investment in East Tennessee.

What services do you provide my short term rental property?

Home Team Luxury Rentals offers comprehensive short-term rental management tailored to maximize your property's performance and streamline operations.

Our full-service solution includes:

• strategic Airbnb listing enhancements and SEO-driven descriptions
• professional photography
• broad marketing distribution across platforms like Expedia, Booking.com, VRBO, Hopper, and Marriott Homes & Villas
• automated dynamic pricing tools and in-depth market research to align rates with real-time demand
• end-to-end reservation handling including guest check-ins, cancellations, and availability management
• 24/7 guest messaging and hospitality support
• detailed guest screening using ID verification and platform review history
• turnover services with hotel-grade cleaning protocols
• on-call maintenance coordination and repair facilitation
• custom interior styling and staging for premium appeal
• event-based pricing strategies tied to local happenings
• monthly financial summaries with performance KPIs
• deduction-focused tax strategy support
• access to a real-time owner dashboard with full booking and income visibility.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the moment they leave. Features like keyless entry, smart locks, and detailed welcome guides help eliminate friction, while our team remains available around the clock to answer questions, coordinate special requests, and resolve any issues that arise. Whether guests are traveling for a weekend getaway, a business trip, a seasonal escape, or a special occasion, we ensure every detail of their stay is handled with care to deliver a professional, hospitality-grade experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a critical part of our risk management strategy. We verify each guest’s identity, assess their rental history and reviews on booking platforms, and apply our internal responsible renting standards before any reservation is approved.

This detailed process helps us prevent property misuse, reduce risk, and ensure that every guest aligns with our expectations for respectful and responsible behavior. The result is a more consistent, secure rental environment that protects both your property and the guest experience, supporting the long-term value of your investment.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Regular maintenance is a fundamental aspect of our property management strategy. We prioritize proactive care and routine inspections to safeguard the long-term value of each home. Our team conducts scheduled assessments of both interior and exterior spaces, addressing potential concerns before they evolve into major repairs.

We also perform regular system checks—covering HVAC, plumbing, electrical, and structural components—to ensure optimal performance throughout the year. In the event of guest-reported issues, our rapid-response protocol enables us to resolve problems swiftly, maintaining a seamless guest experience.

Our vetted network of licensed contractors handles everything from emergency repairs to seasonal services like landscaping and weatherproofing. By focusing on preventative maintenance and fast action, we help owners reduce long-term costs, preserve property value, and meet guest expectations with consistency.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

We maximize occupancy and returns through a strategic blend of data, technology, and hospitality. Our team starts by creating a professionally optimized listing that highlights the property’s key features, aligns with guest search behavior, and performs well across top booking platforms like Airbnb, VRBO, and Expedia. We then implement dynamic pricing that adjusts rates in real time based on demand, seasonality, local events, competitor activity, and booking trends.

Beyond pricing, we monitor travel patterns and platform performance to make informed decisions that increase booking velocity. Our multi-channel marketing ensures broad exposure while our high standards for guest communication, cleaning, and property presentation lead to five-star reviews and higher conversion rates.

Every step of the guest journey is managed for consistency and quality — from screening and booking to check-in and post-stay follow-up. This not only drives repeat bookings but also strengthens listing rankings and guest trust. Our proactive, performance-focused approach gives homeowners reliable income and long-term property value without the stress of day-to-day management.

Nearby markets: Tallassee , Pigeon Forge , Sevierville , Gatlinburg , Alcoa , Cosby , Dandridge , Knoxville , Pittman Center , Townsend , Wears Valley.