Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

We understand that unexpected changes can happen. That’s why we’ve structured a cancellation policy that balances flexibility for guests with fairness to our property owners and managers:

• If you cancel 30 days or more before your arrival date, you’ll receive a full refund, minus a $25 cancellation fee.
• If you cancel between 8 and 29 days before arrival, your 25% deposit becomes non-refundable.
• If you cancel 7 days or fewer before arrival, the full stay amount is non-refundable.

This policy is consistent across all vacation rentals we manage, regardless of location, including our curated selection of luxury homes in Tennessee. Our dedicated rental management team is always available to walk you through the process or discuss extenuating circumstances. By enforcing this policy, we ensure availability for serious travelers and help our hosts plan with confidence. Learn more about our handpicked Tennessee vacation rentals.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Vacation rental and Airbnb property management is the professional oversight of short-term rental properties, focused on transforming them into consistently high-performing, guest-ready investments. This includes creating optimized listings across major booking platforms, setting dynamic pricing strategies based on market analytics, managing calendars and availability, handling all guest communications, coordinating premium turnovers, restocking supplies, and providing 24/7 on-call support. It also includes compliance with local regulations, damage mitigation, and owner reporting — all critical components that protect your asset and maximize income.

At Home Team Luxury Rentals, we offer more than just property management — we offer an integrated hospitality and revenue system for upscale homes. We specialize exclusively in luxury short-term rentals, allowing us to deliver a white-glove guest experience and a stress-free ownership experience. Where traditional managers stop at surface-level operations, we go deeper: tailoring marketing strategy, revenue forecasting, and custom guest services to your property’s unique strengths.

What differentiates us is our obsessive attention to detail and performance. Our data-backed pricing models adjust in real-time, our listings are professionally written and staged, and our internal processes are designed to create both operational efficiency and unforgettable guest stays. Our clients trust us to manage not just the logistics, but the brand of their home — ensuring long-term reputation, repeat bookings, and strong year-round returns.

Why should I invest in short term rentals in Hendersonville, Tenessee?

Hendersonville, Tennessee, located in Sumner County, is a vibrant city on the shores of Old Hickory Lake and part of the Nashville metropolitan area. Known for its scenic beauty and lakefront recreation, Hendersonville attracts visitors for boating, fishing, and outdoor events. The city is also famous as the former home of country music legends like Johnny Cash and June Carter Cash, which adds cultural and historic tourism appeal. Its proximity to Nashville—just 18 miles away—makes it a popular destination for travelers seeking a peaceful, upscale alternative to city lodging, supporting strong demand for short-term vacation rentals.

Economically, Hendersonville is a thriving suburban community with a growing population and access to State Route 386 (Vietnam Veterans Boulevard), offering easy connectivity to downtown Nashville, Gallatin, and Goodlettsville. The city has a mix of retail, healthcare, and corporate employers, and hosts local attractions like Drakes Creek Park and the Hendersonville Memory Gardens, where notable musicians are buried. With lakefront real estate, family-friendly amenities, and a reputation as one of the best places to live in Tennessee, Hendersonville offers strong short-term rental investment potential backed by both tourism and commuter lodging demand.

What services do you provide my short term rental property?

At Home Team Luxury Rentals, we offer full-scale Airbnb and vacation rental management designed to deliver 5-star guest experiences and maximize owner returns.

Our signature services include:

• conversion-focused Airbnb listing writing and SEO strategy
• magazine-quality property photography
• multi-channel promotion through top travel platforms including Marriott Homes & Villas and Hopper
• real-time pricing adjustments and rate intelligence driven by regional demand trends
• reservation and calendar management from inquiry to checkout
• full-service guest support before, during, and after each stay
• secure guest screening using platform data and internal criteria
• hotel-standard cleaning services and supply restocking
• responsive repair services and routine maintenance coordination
• visual merchandising and luxury design consultation
• calendar adjustments based on events that influence local demand
• performance dashboards featuring income, booking stats, and insights
• deduction-focused tax assistance and rental financial strategy
• a secure owner dashboard offering real-time property and income visibility.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the moment they leave. Features like keyless entry, smart locks, and detailed welcome guides help eliminate friction, while our team remains available around the clock to answer questions, coordinate special requests, and resolve any issues that arise. Whether guests are traveling for a weekend getaway, a business trip, a seasonal escape, or a special occasion, we ensure every detail of their stay is handled with care to deliver a professional, hospitality-grade experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a critical part of our risk management strategy. We verify each guest’s identity, assess their rental history and reviews on booking platforms, and apply our internal responsible renting standards before any reservation is approved.

This detailed process helps us prevent property misuse, reduce risk, and ensure that every guest aligns with our expectations for respectful and responsible behavior. The result is a more consistent, secure rental environment that protects both your property and the guest experience, supporting the long-term value of your investment.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Regular maintenance is a fundamental aspect of our property management strategy. We prioritize proactive care and routine inspections to safeguard the long-term value of each home. Our team conducts scheduled assessments of both interior and exterior spaces, addressing potential concerns before they evolve into major repairs.

We also perform regular system checks—covering HVAC, plumbing, electrical, and structural components—to ensure optimal performance throughout the year. In the event of guest-reported issues, our rapid-response protocol enables us to resolve problems swiftly, maintaining a seamless guest experience.

Our vetted network of licensed contractors handles everything from emergency repairs to seasonal services like landscaping and weatherproofing. By focusing on preventative maintenance and fast action, we help owners reduce long-term costs, preserve property value, and meet guest expectations with consistency.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

We maximize occupancy and returns through a strategic blend of data, technology, and hospitality. Our team starts by creating a professionally optimized listing that highlights the property’s key features, aligns with guest search behavior, and performs well across top booking platforms like Airbnb, VRBO, and Expedia. We then implement dynamic pricing that adjusts rates in real time based on demand, seasonality, local events, competitor activity, and booking trends.

Beyond pricing, we monitor travel patterns and platform performance to make informed decisions that increase booking velocity. Our multi-channel marketing ensures broad exposure while our high standards for guest communication, cleaning, and property presentation lead to five-star reviews and higher conversion rates.

Every step of the guest journey is managed for consistency and quality — from screening and booking to check-in and post-stay follow-up. This not only drives repeat bookings but also strengthens listing rankings and guest trust. Our proactive, performance-focused approach gives homeowners reliable income and long-term property value without the stress of day-to-day management.

Nearby markets: Mount Pleasant , Columbia , Pegram , Franklin , Gallatin , Murfreesboro , Mt. Juliet , Nashville , Berry Hill , Lebanon , Portland.