Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

To maintain fairness and operational efficiency across all our properties, our cancellation policy is as follows:

• 30+ days before arrival: Full refund, minus a $25 administrative fee.
• 8–29 days before arrival: 25% deposit is forfeited.
• 7 days or fewer before arrival: No refund; full reservation amount is retained.

This standardized policy applies to every vacation rental under our management portfolio, whether you're booking a luxurious coastal retreat or a mountain escape. We know travel plans can shift, and our guest services team is here to provide clarity or assistance as needed. This policy helps us ensure a seamless booking experience and keeps our Tennessee vacation rentals reliably available for discerning travelers.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Vacation rental and Airbnb property management is a specialized discipline that sits at the intersection of real estate, digital marketing, and luxury hospitality. It includes everything required to operate a successful short-term rental: pricing, calendar management, guest acquisition, logistics, customer service, cleanings, inventory restocking, and more. But elite management doesn’t stop at operations — it ensures the home is branded, positioned, and monetized as a premium destination.

At Home Team Luxury Rentals, we bring a brand-first approach to management. We don’t just maintain your home — we market and monetize it like a luxury hospitality product. That means professional photography, narrative-driven listings, market-specific pricing, and concierge-level guest support. But it also means protecting your home’s reputation, analyzing trends in real time, and adjusting tactics to match seasonality and demand.

Other managers offer services. We deliver systems — ones built to protect your property, elevate your guest reviews, and grow your income steadily over time. Our results come from process: from data-informed marketing to five-star hospitality execution. You won’t find our team doing volume-based, generic management. We specialize in luxury only — because every detail matters when you want to outperform the market.

Why should I invest in short term rentals in Mount Juliet, Tenessee?

Mount Juliet, Tennessee, located in Wilson County, is one of the fastest-growing cities in the state and part of the Nashville metropolitan area. Strategically situated along Interstate 40 and served by the Music City Star commuter rail, Mount Juliet offers quick access to downtown Nashville, making it a desirable location for visitors seeking suburban lodging near the city. The area features major retail developments such as Providence Marketplace, as well as proximity to Percy Priest Lake, which supports seasonal tourism for boating, fishing, and camping—an ideal market for short-term vacation rentals.

In addition to its recreational appeal, Mount Juliet has a strong economic base anchored by distribution centers for companies like Amazon and FedEx, generating demand for corporate travel lodging. Its high-ranking Wilson County Schools and family-friendly amenities attract both long-term visitors and relocating families needing transitional housing. With a blend of business activity, residential growth, and access to Nashville International Airport, Mount Juliet is well-positioned for short-term rental investment. Investors benefit from the area's combination of suburban comfort, strong infrastructure, and consistent demand from both leisure and professional travelers.

What services do you provide my short term rental property?

At Home Team Luxury Rentals, we offer full-scale Airbnb and vacation rental management designed to deliver 5-star guest experiences and maximize owner returns.

Our signature services include:

• conversion-focused Airbnb listing writing and SEO strategy
• magazine-quality property photography
• multi-channel promotion through top travel platforms including Marriott Homes & Villas and Hopper
• real-time pricing adjustments and rate intelligence driven by regional demand trends
• reservation and calendar management from inquiry to checkout
• full-service guest support before, during, and after each stay
• secure guest screening using platform data and internal criteria
• hotel-standard cleaning services and supply restocking
• responsive repair services and routine maintenance coordination
• visual merchandising and luxury design consultation
• calendar adjustments based on events that influence local demand
• performance dashboards featuring income, booking stats, and insights
• deduction-focused tax assistance and rental financial strategy
• a secure owner dashboard offering real-time property and income visibility.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the moment they leave. Features like keyless entry, smart locks, and detailed welcome guides help eliminate friction, while our team remains available around the clock to answer questions, coordinate special requests, and resolve any issues that arise. Whether guests are traveling for a weekend getaway, a business trip, a seasonal escape, or a special occasion, we ensure every detail of their stay is handled with care to deliver a professional, hospitality-grade experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a critical part of our risk management strategy. We verify each guest’s identity, assess their rental history and reviews on booking platforms, and apply our internal responsible renting standards before any reservation is approved.

This detailed process helps us prevent property misuse, reduce risk, and ensure that every guest aligns with our expectations for respectful and responsible behavior. The result is a more consistent, secure rental environment that protects both your property and the guest experience, supporting the long-term value of your investment.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Regular maintenance is a fundamental aspect of our property management strategy. We prioritize proactive care and routine inspections to safeguard the long-term value of each home. Our team conducts scheduled assessments of both interior and exterior spaces, addressing potential concerns before they evolve into major repairs.

We also perform regular system checks—covering HVAC, plumbing, electrical, and structural components—to ensure optimal performance throughout the year. In the event of guest-reported issues, our rapid-response protocol enables us to resolve problems swiftly, maintaining a seamless guest experience.

Our vetted network of licensed contractors handles everything from emergency repairs to seasonal services like landscaping and weatherproofing. By focusing on preventative maintenance and fast action, we help owners reduce long-term costs, preserve property value, and meet guest expectations with consistency.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

We maximize occupancy and returns through a strategic blend of data, technology, and hospitality. Our team starts by creating a professionally optimized listing that highlights the property’s key features, aligns with guest search behavior, and performs well across top booking platforms like Airbnb, VRBO, and Expedia. We then implement dynamic pricing that adjusts rates in real time based on demand, seasonality, local events, competitor activity, and booking trends.

Beyond pricing, we monitor travel patterns and platform performance to make informed decisions that increase booking velocity. Our multi-channel marketing ensures broad exposure while our high standards for guest communication, cleaning, and property presentation lead to five-star reviews and higher conversion rates.

Every step of the guest journey is managed for consistency and quality — from screening and booking to check-in and post-stay follow-up. This not only drives repeat bookings but also strengthens listing rankings and guest trust. Our proactive, performance-focused approach gives homeowners reliable income and long-term property value without the stress of day-to-day management.

Nearby markets: Mount Pleasant , Columbia , Pegram , Franklin , Gallatin , Hendersonville , Murfreesboro , Nashville , Berry Hill , Lebanon , Portland.