Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

At Home Team Luxury Rentals, we strive to make every guest experience exceptional — even when plans change. Here’s what you need to know about cancellations:

• Canceling 30 days or more in advance earns a full refund, less a $25 cancellation fee.
• Canceling 8 to 29 days prior results in the loss of your 25% deposit.
• Canceling within 7 days of arrival means the full amount is non-refundable.

This policy helps us provide dependable availability for all of our vacation homes, no matter where you choose to stay. Our cancellation terms apply equally across our national portfolio, including our sought-after properties in Tennessee. If you have questions or face special circumstances, our team is here to help. We take pride in offering both world-class service and a beautiful collection of Tennessee vacation rentals to suit every traveler.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Vacation rental and Airbnb property management is a specialized form of real estate and hospitality operations. It includes every function required to operate a short-term rental as a premium guest experience — while protecting the owner's asset and optimizing its income. This means handling listing optimization, pricing strategy, guest acquisition, check-in logistics, cleaning and restocking, reviews, and everything in between. The best management goes beyond logistics — it crafts and delivers a curated experience while making the business side completely hands-off for the owner.

At Home Team Luxury Rentals, we’ve redefined what it means to manage a luxury short-term rental. We don't simply fill calendars — we create exceptional stays that command premium nightly rates and generate repeat demand. Every detail is managed with the precision of a hotel, the insight of a real estate investor, and the creativity of a high-end brand. Our approach blends aesthetic excellence, digital marketing expertise, and hospitality-level guest care into a complete, elevated system.

Why choose us over another manager? Because we deliver more than convenience — we deliver confidence. Confidence that your home is protected. Confidence that your income is optimized. Confidence that every review strengthens your listing's position. We’re not just managing stays — we’re building assets that grow in value over time.

Why should I invest in short term rentals in Johnson City, Tenessee?

Johnson City, Tennessee, located in Washington County, is one of the principal cities in the Tri-Cities region, along with Kingsport and Bristol. It is home to East Tennessee State University (ETSU), which attracts a year-round population of students, faculty, and visitors—driving consistent demand for short-term accommodations. The city features a vibrant downtown area with cultural venues like the Johnson City Symphony Orchestra and the Tipton-Haynes State Historic Site. Positioned near the Cherokee National Forest and the Appalachian Trail, Johnson City is also a major gateway for outdoor tourism, offering strong appeal to hikers, bikers, and nature lovers.

The local economy is anchored by healthcare, education, and manufacturing, with major institutions like the James H. Quillen VA Medical Center and Ballad Health. Johnson City’s role in the Appalachian Highlands gives it both strategic location and cultural value, hosting events such as the Blue Plum Festival and drawing visitors to nearby attractions like Roan Mountain State Park. Its location along Interstate 26 and U.S. Route 11E ensures accessibility from across the region. With its combination of university activity, cultural attractions, and outdoor recreation, Johnson City presents a robust market for short-term rental investment.

What services do you provide my short term rental property?

Home Team Luxury Rentals delivers elite vacation rental management services designed to boost property income, guest satisfaction, and long-term asset value.

Our expert team provides:

• optimized Airbnb profiles and high-converting copywriting
• professional-grade photos that showcase your property’s best features
• multi-platform exposure through VRBO, Booking.com, Hopper, Marriott, and more
• intelligent rate automation and local trend monitoring for optimal pricing strategy
• seamless reservation operations including calendar syncing, guest turnover, and issue resolution
• guest messaging and trip support — available around the clock
• reliable screening based on ID, rental history, and behavior tracking
• thorough cleaning protocols and luxury turnover execution
• proactive maintenance scheduling and contractor management
• professional property styling and decor services
• demand surge tracking during major events or seasonal peaks
• transparent reporting on income, occupancy, and expenses
• rental tax insights and expense optimization guidance
• secure access to a live owner portal with performance tracking.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the moment they leave. Features like keyless entry, smart locks, and detailed welcome guides help eliminate friction, while our team remains available around the clock to answer questions, coordinate special requests, and resolve any issues that arise. Whether guests are traveling for a weekend getaway, a business trip, a seasonal escape, or a special occasion, we ensure every detail of their stay is handled with care to deliver a professional, hospitality-grade experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a critical part of our risk management strategy. We verify each guest’s identity, assess their rental history and reviews on booking platforms, and apply our internal responsible renting standards before any reservation is approved.

This detailed process helps us prevent property misuse, reduce risk, and ensure that every guest aligns with our expectations for respectful and responsible behavior. The result is a more consistent, secure rental environment that protects both your property and the guest experience, supporting the long-term value of your investment.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Regular maintenance is a fundamental aspect of our property management strategy. We prioritize proactive care and routine inspections to safeguard the long-term value of each home. Our team conducts scheduled assessments of both interior and exterior spaces, addressing potential concerns before they evolve into major repairs.

We also perform regular system checks—covering HVAC, plumbing, electrical, and structural components—to ensure optimal performance throughout the year. In the event of guest-reported issues, our rapid-response protocol enables us to resolve problems swiftly, maintaining a seamless guest experience.

Our vetted network of licensed contractors handles everything from emergency repairs to seasonal services like landscaping and weatherproofing. By focusing on preventative maintenance and fast action, we help owners reduce long-term costs, preserve property value, and meet guest expectations with consistency.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

We maximize occupancy and returns through a strategic blend of data, technology, and hospitality. Our team starts by creating a professionally optimized listing that highlights the property’s key features, aligns with guest search behavior, and performs well across top booking platforms like Airbnb, VRBO, and Expedia. We then implement dynamic pricing that adjusts rates in real time based on demand, seasonality, local events, competitor activity, and booking trends.

Beyond pricing, we monitor travel patterns and platform performance to make informed decisions that increase booking velocity. Our multi-channel marketing ensures broad exposure while our high standards for guest communication, cleaning, and property presentation lead to five-star reviews and higher conversion rates.

Every step of the guest journey is managed for consistency and quality — from screening and booking to check-in and post-stay follow-up. This not only drives repeat bookings but also strengthens listing rankings and guest trust. Our proactive, performance-focused approach gives homeowners reliable income and long-term property value without the stress of day-to-day management.

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