Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

At Home Team Luxury Rentals, we strive to make every guest experience exceptional — even when plans change. Here’s what you need to know about cancellations:

• Canceling 30 days or more in advance earns a full refund, less a $25 cancellation fee.
• Canceling 8 to 29 days prior results in the loss of your 25% deposit.
• Canceling within 7 days of arrival means the full amount is non-refundable.

This policy helps us provide dependable availability for all of our vacation homes, no matter where you choose to stay. Our cancellation terms apply equally across our national portfolio, including our sought-after properties in Tennessee. If you have questions or face special circumstances, our team is here to help. We take pride in offering both world-class service and a beautiful collection of Tennessee vacation rentals to suit every traveler.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Vacation rental and Airbnb property management is a specialized discipline that sits at the intersection of real estate, digital marketing, and luxury hospitality. It includes everything required to operate a successful short-term rental: pricing, calendar management, guest acquisition, logistics, customer service, cleanings, inventory restocking, and more. But elite management doesn’t stop at operations — it ensures the home is branded, positioned, and monetized as a premium destination.

At Home Team Luxury Rentals, we bring a brand-first approach to management. We don’t just maintain your home — we market and monetize it like a luxury hospitality product. That means professional photography, narrative-driven listings, market-specific pricing, and concierge-level guest support. But it also means protecting your home’s reputation, analyzing trends in real time, and adjusting tactics to match seasonality and demand.

Other managers offer services. We deliver systems — ones built to protect your property, elevate your guest reviews, and grow your income steadily over time. Our results come from process: from data-informed marketing to five-star hospitality execution. You won’t find our team doing volume-based, generic management. We specialize in luxury only — because every detail matters when you want to outperform the market.

Why should I invest in short term rentals in White Pine, Tenessee?

White Pine, Tennessee, is a town located in both Jefferson County and Hamblen County, within the growing Morristown metropolitan area of East Tennessee. Positioned near Douglas Lake, a reservoir managed by the Tennessee Valley Authority (TVA), White Pine attracts tourists interested in boating, fishing, and lakeside recreation. The town lies close to Interstate 81 and U.S. Route 25E, providing easy access to regional destinations such as Morristown, Dandridge, and Gatlinburg, all of which contribute to the area's tourism traffic. The lack of dense hotel development makes White Pine an ideal market for cabin-style and family-oriented short-term rentals.

In addition to its recreational appeal, White Pine is near several key regional attractions, including Panther Creek State Park and the Great Smoky Mountains National Park, which is the most visited national park in the United States. Its strategic location along major travel corridors makes it a convenient stopover for travelers heading to Pigeon Forge, Sevierville, or Knoxville. The town also benefits from local festivals and community events that increase seasonal demand. With low property costs and proximity to East Tennessee’s outdoor and tourism hubs, White Pine presents a strong opportunity for investors seeking entry into a reliable short-term rental market.

What services do you provide my short term rental property?

Home Team Luxury Rentals offers comprehensive short-term rental management tailored to maximize your property's performance and streamline operations.

Our full-service solution includes:

• strategic Airbnb listing enhancements and SEO-driven descriptions
• professional photography
• broad marketing distribution across platforms like Expedia, Booking.com, VRBO, Hopper, and Marriott Homes & Villas
• automated dynamic pricing tools and in-depth market research to align rates with real-time demand
• end-to-end reservation handling including guest check-ins, cancellations, and availability management
• 24/7 guest messaging and hospitality support
• detailed guest screening using ID verification and platform review history
• turnover services with hotel-grade cleaning protocols
• on-call maintenance coordination and repair facilitation
• custom interior styling and staging for premium appeal
• event-based pricing strategies tied to local happenings
• monthly financial summaries with performance KPIs
• deduction-focused tax strategy support
• access to a real-time owner dashboard with full booking and income visibility.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the moment they leave. Features like keyless entry, smart locks, and detailed welcome guides help eliminate friction, while our team remains available around the clock to answer questions, coordinate special requests, and resolve any issues that arise. Whether guests are traveling for a weekend getaway, a business trip, a seasonal escape, or a special occasion, we ensure every detail of their stay is handled with care to deliver a professional, hospitality-grade experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a critical part of our risk management strategy. We verify each guest’s identity, assess their rental history and reviews on booking platforms, and apply our internal responsible renting standards before any reservation is approved.

This detailed process helps us prevent property misuse, reduce risk, and ensure that every guest aligns with our expectations for respectful and responsible behavior. The result is a more consistent, secure rental environment that protects both your property and the guest experience, supporting the long-term value of your investment.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Regular maintenance is a fundamental aspect of our property management strategy. We prioritize proactive care and routine inspections to safeguard the long-term value of each home. Our team conducts scheduled assessments of both interior and exterior spaces, addressing potential concerns before they evolve into major repairs.

We also perform regular system checks—covering HVAC, plumbing, electrical, and structural components—to ensure optimal performance throughout the year. In the event of guest-reported issues, our rapid-response protocol enables us to resolve problems swiftly, maintaining a seamless guest experience.

Our vetted network of licensed contractors handles everything from emergency repairs to seasonal services like landscaping and weatherproofing. By focusing on preventative maintenance and fast action, we help owners reduce long-term costs, preserve property value, and meet guest expectations with consistency.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

We maximize occupancy and returns through a strategic blend of data, technology, and hospitality. Our team starts by creating a professionally optimized listing that highlights the property’s key features, aligns with guest search behavior, and performs well across top booking platforms like Airbnb, VRBO, and Expedia. We then implement dynamic pricing that adjusts rates in real time based on demand, seasonality, local events, competitor activity, and booking trends.

Beyond pricing, we monitor travel patterns and platform performance to make informed decisions that increase booking velocity. Our multi-channel marketing ensures broad exposure while our high standards for guest communication, cleaning, and property presentation lead to five-star reviews and higher conversion rates.

Every step of the guest journey is managed for consistency and quality — from screening and booking to check-in and post-stay follow-up. This not only drives repeat bookings but also strengthens listing rankings and guest trust. Our proactive, performance-focused approach gives homeowners reliable income and long-term property value without the stress of day-to-day management.

Nearby markets: Pigeon Forge , Sevierville , Gatlinburg , Alcoa , Cosby , Dandridge , Knoxville , Maryville , Pittman Center , Townsend , Wears Valley , LaFollette , New Tazewell , Newport , Speedwell , Nashville , Bristol , Butler , Eidson , Johnson City , Piney Flats.