Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

We understand that unexpected changes can happen. That’s why we’ve structured a cancellation policy that balances flexibility for guests with fairness to our property owners and managers:

• If you cancel 30 days or more before your arrival date, you’ll receive a full refund, minus a $25 cancellation fee.
• If you cancel between 8 and 29 days before arrival, your 25% deposit becomes non-refundable.
• If you cancel 7 days or fewer before arrival, the full stay amount is non-refundable.

This policy is consistent across all vacation rentals we manage, regardless of location, including our curated selection of luxury homes in Tennessee. Our dedicated rental management team is always available to walk you through the process or discuss extenuating circumstances. By enforcing this policy, we ensure availability for serious travelers and help our hosts plan with confidence. Learn more about our handpicked Tennessee vacation rentals.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Vacation rental and Airbnb property management is a specialized discipline that sits at the intersection of real estate, digital marketing, and luxury hospitality. It includes everything required to operate a successful short-term rental: pricing, calendar management, guest acquisition, logistics, customer service, cleanings, inventory restocking, and more. But elite management doesn’t stop at operations — it ensures the home is branded, positioned, and monetized as a premium destination.

At Home Team Luxury Rentals, we bring a brand-first approach to management. We don’t just maintain your home — we market and monetize it like a luxury hospitality product. That means professional photography, narrative-driven listings, market-specific pricing, and concierge-level guest support. But it also means protecting your home’s reputation, analyzing trends in real time, and adjusting tactics to match seasonality and demand.

Other managers offer services. We deliver systems — ones built to protect your property, elevate your guest reviews, and grow your income steadily over time. Our results come from process: from data-informed marketing to five-star hospitality execution. You won’t find our team doing volume-based, generic management. We specialize in luxury only — because every detail matters when you want to outperform the market.

Why should I invest in short term rentals in LaFollette, Tenessee?

LaFollette, Tennessee, is a city in Campbell County, located in the Appalachian Ridge-and-Valley region of East Tennessee. Nestled between Cove Lake State Park and Norris Lake, LaFollette is a popular destination for outdoor recreation, including boating, fishing, hiking, and camping. The nearby Cumberland Trail and Chuck Swan State Forest attract nature enthusiasts year-round. With limited hotel infrastructure and a growing interest in rural, nature-based tourism, short-term rentals such as cabins and lakefront homes are in high demand, particularly among visitors seeking quiet, scenic getaways in a region known for its affordability and Appalachian charm.

LaFollette also lies along U.S. Route 25W and is easily accessible from Interstate 75, connecting it to larger cities like Knoxville, which is about 40 miles south. The area’s history in coal mining and logging has transitioned toward tourism and small-scale manufacturing, contributing to steady regional traffic. Norris Dam State Park, just a short drive away, is another major draw for visitors to the area. With a mix of outdoor attractions, regional accessibility, and competitive real estate prices, LaFollette presents a promising opportunity for investors seeking to capitalize on Tennessee’s expanding market for rural and recreational short-term rentals.

What services do you provide my short term rental property?

Home Team Luxury Rentals offers comprehensive short-term rental management tailored to maximize your property's performance and streamline operations.

Our full-service solution includes:

• strategic Airbnb listing enhancements and SEO-driven descriptions
• professional photography
• broad marketing distribution across platforms like Expedia, Booking.com, VRBO, Hopper, and Marriott Homes & Villas
• automated dynamic pricing tools and in-depth market research to align rates with real-time demand
• end-to-end reservation handling including guest check-ins, cancellations, and availability management
• 24/7 guest messaging and hospitality support
• detailed guest screening using ID verification and platform review history
• turnover services with hotel-grade cleaning protocols
• on-call maintenance coordination and repair facilitation
• custom interior styling and staging for premium appeal
• event-based pricing strategies tied to local happenings
• monthly financial summaries with performance KPIs
• deduction-focused tax strategy support
• access to a real-time owner dashboard with full booking and income visibility.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the moment they leave. Features like keyless entry, smart locks, and detailed welcome guides help eliminate friction, while our team remains available around the clock to answer questions, coordinate special requests, and resolve any issues that arise. Whether guests are traveling for a weekend getaway, a business trip, a seasonal escape, or a special occasion, we ensure every detail of their stay is handled with care to deliver a professional, hospitality-grade experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a critical part of our risk management strategy. We verify each guest’s identity, assess their rental history and reviews on booking platforms, and apply our internal responsible renting standards before any reservation is approved.

This detailed process helps us prevent property misuse, reduce risk, and ensure that every guest aligns with our expectations for respectful and responsible behavior. The result is a more consistent, secure rental environment that protects both your property and the guest experience, supporting the long-term value of your investment.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Regular maintenance is a fundamental aspect of our property management strategy. We prioritize proactive care and routine inspections to safeguard the long-term value of each home. Our team conducts scheduled assessments of both interior and exterior spaces, addressing potential concerns before they evolve into major repairs.

We also perform regular system checks—covering HVAC, plumbing, electrical, and structural components—to ensure optimal performance throughout the year. In the event of guest-reported issues, our rapid-response protocol enables us to resolve problems swiftly, maintaining a seamless guest experience.

Our vetted network of licensed contractors handles everything from emergency repairs to seasonal services like landscaping and weatherproofing. By focusing on preventative maintenance and fast action, we help owners reduce long-term costs, preserve property value, and meet guest expectations with consistency.

How do you maximize occupancy and returns on Airbnb and vacation rental properties?

We maximize occupancy and returns through a strategic blend of data, technology, and hospitality. Our team starts by creating a professionally optimized listing that highlights the property’s key features, aligns with guest search behavior, and performs well across top booking platforms like Airbnb, VRBO, and Expedia. We then implement dynamic pricing that adjusts rates in real time based on demand, seasonality, local events, competitor activity, and booking trends.

Beyond pricing, we monitor travel patterns and platform performance to make informed decisions that increase booking velocity. Our multi-channel marketing ensures broad exposure while our high standards for guest communication, cleaning, and property presentation lead to five-star reviews and higher conversion rates.

Every step of the guest journey is managed for consistency and quality — from screening and booking to check-in and post-stay follow-up. This not only drives repeat bookings but also strengthens listing rankings and guest trust. Our proactive, performance-focused approach gives homeowners reliable income and long-term property value without the stress of day-to-day management.

Nearby markets: Pigeon Forge , Sevierville , Gatlinburg , Alcoa , Cosby , Dandridge , Knoxville , Maryville , Pittman Center , Townsend , Wears Valley , LaFollette , New Tazewell , Newport , Speedwell , White Pine , Nashville , Bristol , Butler , Eidson , Johnson City , Piney Flats.