Frequently Asked Questions

What is your cancellation policy on your vacation rental properties?

• Cancellations made 30 or more days prior to arrival are subject to a full refund minus a $25 cancellation fee.
• Cancellations made more than 7 days but less than 30 days prior to arrival would result in the loss of the 25% deposit.
• Cancellation within 7 days or less prior to arrival would result in a loss of the entire stay amount.

This policy applies to all vacation rentals under our management, whether it's here or another state. We understand that plans can change, and our rental management team is here to assist with any questions or concerns regarding cancellations. This policy ensures that our Texas vacation rentals remain available and that our property managers can effectively manage bookings for all rental properties.

What is vacation rental property management and/or Airbnb management, and what are the benefits of working with you rather than other property managers?

Luxury short-term rental and Airbnb property management in Pipe Creek, Texas, isn’t just about listing a home — it’s about creating exceptional guest experiences and delivering hassle-free income for homeowners. From crafting compelling listings and managing calendars to coordinating 5-star cleanings and handling every guest interaction, it’s a full-circle service designed to maximize your returns while protecting your time.

At Home Team Luxury Rentals, we don’t do average — we deliver the ultimate luxury experience for both guests and owners. We specialize exclusively in high-end vacation homes, curating each stay with thoughtful details and hospitality-driven service. Our elevated approach combines real-time market data, dynamic pricing strategies, and multi-channel exposure to keep your property booked and your ROI strong.

What sets us apart? We're obsessed with the details — because we know that’s where the magic happens. From onboarding to guest checkout, we handle every step with precision, care, and a deep commitment to performance. Our goal is simple: to make your luxury rental outperform the market — and to make your life easier while doing it.

When you work with us, you’re not just getting a property manager — you’re getting a dedicated team focused on creating unforgettable stays and delivering results.

Why should I invest in short term rentals in Pipe Creek, Texas?

Pipe Creek offers a quiet escape just 30 miles northwest of San Antonio, nestled in the scenic Hill Country along Highway 16. Its rural charm, proximity to major cities, and access to natural beauty make it attractive for travelers looking for peaceful weekend getaways, especially those who want to explore Bandera, Medina Lake, or nearby hunting, hiking, and camping destinations.

The area is ideal for cabin-style vacation rentals, particularly those that emphasize nature, privacy, and a rustic Hill Country experience. Pipe Creek benefits from spillover tourism from both San Antonio and Bandera—known as the "Cowboy Capital of the World"—while offering a more secluded alternative to crowded tourist zones.

Because it's unincorporated, Pipe Creek may present fewer regulatory hurdles for short-term rental operators than more urbanized areas. Properties here are generally more affordable and larger, often with acreage, which adds value for guests seeking space for family gatherings, retreats, or pet-friendly stays.

Tourism in this part of Texas continues to grow thanks to increased interest in rural stays, local wineries, stargazing, and outdoor recreation. If you're targeting a low-cost, high-character market where guests come for peace, privacy, and Hill Country charm, Pipe Creek is a compelling investment option with strong potential for weekend and seasonal demand.

What services do you provide my short term rental property?

Home Team Luxury Rentals provides a full-service vacation rental management solution designed to keep your property performing at its highest potential.

Our services include:

• Airbnb listing optimization and SEO with keyword-rich descriptions
• professional photography
• multi-channel marketing across platforms like VRBO, Booking.com, Expedia, Hopper, and Marriott Homes & Villas
• dynamic pricing and market analysis to adjust rates based on demand, seasonality, and local trends
• full-service booking management including reservations, cancellations, check-ins, and check-outs
• 24/7 guest communication for inquiries, stay coordination, and post-checkout support
• thorough guest screening using ID verification, platform history, and responsible renter criteria
• professional cleaning and turnover services following strict sanitation protocols
• routine maintenance and repair coordination with trusted contractors
• property design, decorating, and staging to maximize listing appeal
• local event monitoring to capitalize on peak demand
• detailed financial reporting with insights into occupancy and revenue
• tax guidance for maximizing deductions
• real-time owner portal for full visibility into bookings and performance.

What makes your property management services different from other companies?

At Home Team Luxury Rentals, we offer something truly unique in the world of short-term rental management: a national footprint with boutique-level service. Unlike many companies that stay hyper-local or overextend themselves with generic solutions, we deliver luxury-grade management services anywhere in the U.S. with the systems and expertise to support it. Whether your home is a mountain lodge, a beachfront escape, or an urban penthouse, we tailor every part of our service to your market, your property, and your goals.

We use powerful platforms like Guesty to centralize listing management and Truvi for smooth, secure guest check-ins. Owners benefit from full transparency via a real-time performance dashboard—you’re never in the dark about your income, occupancy, or guest reviews.

What sets us apart is how we take your investment further. We don’t just manage properties—we help upgrade them to meet evolving guest expectations. From installing smart home features to designing Instagram-worthy outdoor living areas, we help you create a listing that guests are actively searching for. This not only enhances your ROI but builds long-term value into the home itself.

Ultimately, we operate with a luxury mindset: high-touch, detail-oriented, and built for scale without compromise.

What is your process for guest check-in and check-out?

We provide a seamless check-in and check-out experience designed to impress guests from the moment they arrive until the moment they leave. Features like keyless entry, smart locks, and detailed welcome guides help eliminate friction, while our team remains available around the clock to answer questions, coordinate special requests, and resolve any issues that arise. Whether guests are traveling for a weekend getaway, a business trip, a seasonal escape, or a special occasion, we ensure every detail of their stay is handled with care to deliver a professional, hospitality-grade experience.

How do you screen potential guests?

At Home Team Luxury Rentals, guest screening is a critical part of our risk management strategy. We verify each guest’s identity, assess their rental history and reviews on booking platforms, and apply our internal responsible renting standards before any reservation is approved.

This detailed process helps us prevent property misuse, reduce risk, and ensure that every guest aligns with our expectations for respectful and responsible behavior. The result is a more consistent, secure rental environment that protects both your property and the guest experience, supporting the long-term value of your investment.

How do you handle property maintenance and repairs and maintain guest satisfaction?

Regular maintenance is a fundamental aspect of our property management strategy. We prioritize proactive care and routine inspections to safeguard the long-term value of each home. Our team conducts scheduled assessments of both interior and exterior spaces, addressing potential concerns before they evolve into major repairs.

We also perform regular system checks—covering HVAC, plumbing, electrical, and structural components—to ensure optimal performance throughout the year. In the event of guest-reported issues, our rapid-response protocol enables us to resolve problems swiftly, maintaining a seamless guest experience.

Our vetted network of licensed contractors handles everything from emergency repairs to seasonal services like landscaping and weatherproofing. By focusing on preventative maintenance and fast action, we help owners reduce long-term costs, preserve property value, and meet guest expectations with consistency.